Slot Technician - Slot Operations

Hard Rock Hotel Cancun; Bristol (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Company perks

Job summary

Hard Rock Hotel Cancun is seeking a Slot Technician II to diagnose and repair slot machines, with strong knowledge of mechanical and electronic systems. In this on-site role you will supervise in the absence of a supervisor and help coordinate slot floor moves and special projects.

You will ensure smooth operation of slot equipment, maintain machines, and interact with guests to enhance their experience while adhering to Virginia Lottery rules and company policies.

Qualifications

• Must have high school diploma or equivalent.
• Must have good communications skills.
• Must have basic computer skills.
• Must have two (2) or more years’ experience in a Slot Technician capacity.
• Must have minimum three-year experience electronic background.

Responsibilities

• Assumes responsibilities of Supervisor Slot Manager in the supervisor's absence as assigned.
• Helps coordinate and lead slot floor moves and shift assignments.
• Has the ability to coordinate Special Projects as assigned.
• Ensures the overall smooth operation of all slot related equipment.
• Keeps slot machines and associated parts in working order.
• Able to perform specialty skilled roles as assigned, i.e. Electronic Technician (Bench Technician), BV Technician, Parts Technician, etc.
• Safeguards all property assets in the slot department.
• Follows all Internal and Virginia Lottery rules and laws.
• Must have the ability to interact with guests to enhance guest relations.
• Must have a strong working knowledge of slot related machinery.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.
• Perform work regularly and adheres to all Virginia Lottery Regulations.

Skills

Slot machine repair

Electrical knowledge

Team leadership

Customer interaction

Troubleshooting

Education

High school diploma

Tools

Electronic test equipment

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY: The Slot Technician II is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Assumes responsibilities of Supervisor Slot Manager in the supervisor's absence as assigned.
• Helps coordinate and lead slot floor moves and shift assignments.
• Has the ability to coordinate Special Projects as assigned.
• Ensures the overall smooth operation of all slot related equipment.
• Keeps slot machines and associated parts in working order.
• Able to perform specialty skilled roles as assigned, i.e. Electronic Technician (Bench Technician), BV Technician, Parts Technician, etc.
• Safeguards all property assets in the slot department.
• Follows all Internal and Virginia Lottery rules and laws.
• Must have the ability to interact with guests to enhance guest relations.
• Must have a strong working knowledge of slot related machinery.
• Perform work regularly, predictably and in a professional manner.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.
• Perform work regularly and adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis)

• Must have high school diploma or equivalent.
• Must have good communications skills.
• Must have basic computer skills.
• Must have two (2) or more years’ experience in a Slot Technician capacity.
• Must have minimum three-year experience electronic background.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

KNOWLEDGE OF

• Pertinent federal, state, and local laws, codes, and regulations.
• Team Leadership and motivational skills
• Electronics at the circuit board level.
• Technical experience and training with slots.
• Electronic and computer programming.

ABILITY TO

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Observe and direct actions of subordinates/trainees.
• Inspect and maintain areas for which responsible.
• Review and comprehend all necessary documentation.
• Use all machine test equipment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

PAY RANGE: $15 - $21/Hourly

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!