Slot Technician & Guest Service Specialist

Churchill Downs; Maine, United States, Northern America, Americas; Hybrid; USD 10,000 - 26,000; Full time

Job summary

Oxford Casino Hotel, located in Oxford, Maine, part of Churchill Downs Incorporated, seeks a Slot Technician to maintain and repair slot machines and ensure smooth operations on the casino floor.

The role involves setting up new machines, moving equipment, and addressing guest concerns promptly while complying with gaming regulations and internal controls. Prior slot department experience is preferred; liability for heavy lifting and standing is expected.

Qualifications

• Experience in slot department preferred or willing to train.
• Cash handling experience preferred.
• Ability to perform basic math for coin and currency transactions.
• Able to stand and walk for long periods and lift up to 50 lbs.
• Must be able to obtain a Maine gaming license.

Responsibilities

• Performs repairs, overhauls, and preventative maintenance, including cleaning, on all slot machines on property.
• Performs the initial set-up and check-out of new slot machines.
• Responsible for the break-down, relocation, and set-up of relocated slot machines and stands.
• Responds to slot machines in a timely manner to resolve guest complaints regarding technical problems with slot machines.
• Verifies that all slot games communicate accurately with internal systems for accounting purposes; research and resolves issues that arise with same.
• Maintains slot floor security by notifying department management of any suspicious activity.

Skills

Slot maintenance experience

Cash handling

Basic math skills

Endurance for long shifts

Positive guest service attitude

Knowledge of Title 31 procedures

Education

High school diploma or GED

Electronics experience or degree preferred

Job description

Oxford Casino Hotel, located in Oxford, Maine, part of Churchill Downs Incorporated, seeks a Slot Technician to maintain and repair slot machines and ensure smooth operations on the casino floor.

The role involves setting up new machines, moving equipment, and addressing guest concerns promptly while complying with gaming regulations and internal controls. Prior slot department experience is preferred; liability for heavy lifting and standing is expected.