Slot Technical Supervisor

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

Career growth

Tuition reimbursement

Discounts

Job summary

Mystic Lake Casino Hotel is seeking a Slot Technical Supervisor to lead our Slot Technicians and coordinate daily floor tasks to ensure high-quality service and regulatory compliance. The role includes supervising repair workflows on floor and in the bench, with accountability for jackpot verification processes.

The candidate will mentor staff, conduct performance reviews, and ensure smooth operation of slot systems while resolving guest issues promptly and professionally.

Qualifications

• Associate Degree in Electronics or equivalent experience.
• Advanced proficiency in word processing, spreadsheets, databases, and email software.
• Ability to read and interpret regulations and perform machine verifications.

Responsibilities

• Supervises Slot Technicians and coordinates daily tasks to ensure quality service and compliance.
• Monitors and maintains gaming system integrity.
• Mentors team members and conducts performance appraisals.
• Conducts machine verifications for large jackpots and reports results to Slot Shift Manager.

Skills

Team leadership

Regulatory compliance

Troubleshooting

Guest service

Education

Associate degree in Electronics

Job description

Description

Come be a leader on our Slots Team! We are looking to add a self-guided leader who is creative, responsible, has high-energy, and is eager to work with other departments and independently. As a Slot Technical Supervisor, you will lead the Slot Technicians and coordinates daily tasks to ensure quality service. Enjoy weekly pay, career growth opportunities, and health benefits! Whatever your career goals may be, let Mystic Lake Casino help get you there!

Job Description: Supervises the Slot Technicians while directing the workflow on the floor and bench to maintain quality of guest service and efficient repairs while ensuring regulatory compliance. Verification level for jackpot above specified amounts.

Empower Your Future: The Work You'll Lead:

• Supervises Slot Technicians and coordinates daily tasks to ensure quality service. Monitors slot repair activities to ensure compliance with all departmental procedures and regulatory requirements.
• Monitoring and maintenance of the gaming system to ensure its integrity.
• Mentors subordinates and assists in team member training and development. Completes performance appraisals on direct reports.
• Conducts machine verifications for large jackpots and reports results to the Slot Shift Manager before jackpot hand pay. Resolves guest-related machine problems in a prompt, courteous, and professional manner.

Job Requirements:

• Must be 18 years of age or older.
• Associate Degree in Electronics field or a combination of education and Slot repair experience equal to two years.
• Advanced proficiency in word-processing, spreadsheets, database, electronic mail software and operating systems.
• Valid driver's license may be required with a good driving record.
• Industrial Truck Driving permit may be required (forklift).

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.