Slot Tech I

Ko-Kwel Casino Resort Medford; Medford (OR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health care benefit

Generous time off

401(k) with 4% match

Job summary

Ko-Kwel Casino Resort Medford is seeking a Slot Technician I to help keep our gaming floor vibrant and safe. You will perform routine maintenance, troubleshoot electronic games, assist with jackpot verifications, and provide technical support to fellow staff while delivering great guest service.

Requires a High School Diploma or GED, basic electronics training, and at least 6 months of repair or electronics maintenance experience.

Qualifications

• High School Diploma or GED required; electronics training a plus.
• At least 6 months of repair or electronics maintenance experience.
• Ability to multitask in a fast-paced casino environment.

Responsibilities

• Perform slot machine repairs and preventive maintenance.
• Troubleshoot error codes, observe game functionality, and reset machines as needed.
• Assist with jackpot verifications and required reporting.
• Provide technical support to Slot Ambassadors and other departments.

Skills

Electrical maintenance

Customer service oriented

Multitasking

Education

High School Diploma or GED

Electronics training

Tools

Hand tools

Electrical testing equipment

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

At Ko-Kwel Casino Resort, our slot floor is where excitement lives-and our Slot Operations Technicians are the behind-the-scenes heroes who keep the fun going. As a Slot Tech I, you play a critical role in making sure games run smoothly, guests stay happy, and the gaming floor feels safe, welcoming, and high-energy. You blend technical skill with guest service, supporting Slot Ambassadors and helping deliver the "Million Dollar Service" experience every guest deserves.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Keep slot and VLT equipment operating at peak performance through routine maintenance, repairs, and preventive care.
• Promote a clean, safe, and friendly environment for guests and teammates-and speak up about safety concerns by reporting them to the Safety Committee.
• Perform jackpot verifications and assist with witnessing signatures as requested, following department policies.
• Support Title 31 compliance and assist Slot Ambassadors with required reporting for customer disputes and revenue audits.
• Monitor daily slot floor operations, complete service orders, and provide technical support to other departments when needed.
• Access VLT main doors to observe game functionality, troubleshoot error codes, clear jams, change paper, and reset machines as required.
• Assist with casino equipment moves and scheduled drop detail functions.
• Stay informed on casino promotions, special events, and marketing activities-and help share the excitement with guests.
• Be a reliable support partner to Slot Ambassadors, helping ensure seamless guest experiences.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High School Diploma or GED required (additional electronics training is a plus).
• At least 6 months of repair or electronic maintenance experience, with the ability to multitask in a fast-paced environment.
• Comfort working safely with hand-operated and electric tools.
• Strong organization skills, good judgment, and attention to detail.
• A team-first mindset, self-motivation, and a commitment to confidentiality.
• Ability to complete the Slot Technician Training Checklist within 90 days of hire.
• Must pass and remain compliant with Coquille Gaming Commission background check and drug-free workplace requirements.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.This role keeps you moving. You'll spend much of your shift standing and walking, using tools, handling equipment, and occasionally sitting. The position requires the ability to perform a 150-lb two-person lift with intermediate frequency. Flexibility is key-weekends, evenings, and holidays are part of casino life. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.