Slot Supervisor

Caesars Entertainment; Westlake (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment is seeking a Slot Supervisor to lead the Slot Operations team on the casino floor at Horseshoe Lake Charles. You will supervise Attendants, ensure adherence to policies and gaming regulations, and support exceptional guest service while maintaining efficient daily operations.

Ideal candidates have a high school diploma, prior casino or supervisory experience, and strong leadership and communication skills.

Qualifications

• High school diploma or equivalent required.
• Casino operations, gaming, hospitality, or supervisory experience preferred.
• Working knowledge of slot operations, gaming regulations, internal controls, and Title 31 requirements.
• Strong leadership, coaching, and team development skills.
• Excellent guest service and conflict-resolution abilities.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling sensitive information and cash-related transactions with accuracy and discretion.
• Proficiency in completing operational reports, logs, and documentation.
• Ability to obtain and maintain all required gaming licenses and permits.

Responsibilities

• Safeguard assets and promote safety of guests, team members, and operations.
• Enforce policies, procedures, controls, and gaming regulations.
• Maintain knowledge of promotions, events, and loyalty programs to assist guests and staff.
• Ensure staffing levels and schedules are properly managed.
• Lead, coach, and support Slot Attendants in duties.
• Maintain personnel records and documentation.
• Monitor records and logs for accuracy and timeliness.
• Handle guest concerns and disputes professionally.
• Promote guest service and hospitality standards.
• Oversee daily operations for efficient service and regulatory compliance.
• Manage inventory of supplies.
• Enforce break schedules and staffing levels.
• Assist management with recruitment, training, performance evaluations, coaching, and recognition.
• Provide operational leadership and foster a positive work environment.
• Act as Slot Manager when assigned and represent on premises when required.
• Serve as point of contact for operational issues during shifts.
• Perform additional duties as assigned.

Skills

Leadership

Guest service

Communication

Staffing planning

Regulatory compliance

Decision making

Team development

Cash handling discretion

Education

High school diploma or equivalent

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

As a Slot Supervisor, you will provide frontline leadership and operational oversight for the Slot Operations team. You will be responsible for supervising Slot Attendants, ensuring compliance with company policies and gaming regulations, supporting exceptional guest service, and maintaining efficient daily operations on the casino floor. Through strong leadership, sound decision-making, and a commitment to operational excellence, you will help create an engaging and memorable gaming experience for our guests.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Safeguard company assets and promote the safety and security of guests, team members, and gaming operations throughout all slot areas.
• Enforce company policies, departmental procedures, internal controls, and applicable gaming regulations.
• Maintain knowledge of casino promotions, marketing initiatives, special events, and guest loyalty programs to better assist guests and team members.
• Ensure all scheduled workstations are properly staffed and operational at the beginning of each shift.
• Develop and implement effective staffing plans, work schedules, and personnel assignments to support operational needs.
• Supervise, coach, and support Slot Attendants in the performance of their duties.
• Maintain accurate personnel records, attendance records, and departmental documentation.
• Ensure variance books, key control logs, time records, progressive documentation, and other operational records are completed accurately and reviewed timely.
• Handle guest concerns and disputes professionally, efficiently, and in accordance with company standards.
• Promote exceptional guest service and maintain established courtesy and hospitality standards.
• Monitor daily operations to ensure efficient service delivery, regulatory compliance, and adherence to operational procedures.
• Ensure adequate inventory of departmental supplies necessary for daily operations.
• Enforce break schedules and maintain appropriate staffing levels throughout the shift.
• Assist management with employee recruitment, training, performance evaluations, coaching, recognition, and disciplinary recommendations.
• Provide operational leadership and guidance to team members while fostering a positive and productive work environment.
• Function in the capacity of Slot Manager when assigned and perform all associated responsibilities, including acting as Managerial Representative on Premises when authorized.
• Serve as the designated point of contact for operational issues during assigned shifts.
• Perform all other duties as assigned.

WHAT YOU WILL NEED

• High school diploma or equivalent required.
• Previous casino operations, gaming, hospitality, or supervisory experience preferred.
• Working knowledge of slot operations, gaming regulations, internal controls, and Title 31 requirements.
• Strong leadership, coaching, and team development skills.
• Excellent guest service and conflict-resolution abilities.
• Strong organizational, communication, and interpersonal skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Experience handling sensitive information and cash-related transactions with accuracy and discretion.
• Proficiency in completing operational reports, logs, and documentation.
• Ability to exercise sound judgment and make decisions under pressure.
• Ability to obtain and maintain all required gaming licenses and permits.
• Commitment to professionalism, integrity, and maintaining company standards.

ADDITIONAL REQUIREMENTS

• Move throughout all areas of the casino property.
• Stand and walk for extended periods of time during assigned shifts.
• Bend, stoop, reach, and perform repetitive motions as required.
• Lift and carry up to 25 pounds.
• Work in a fast-paced environment with elevated noise levels and exposure to secondhand smoke.
• Maintain the ability to effectively respond to guest needs and operational requirements.
• Read, write, speak, and understand English.
• Respond appropriately to visual and auditory cues.
• Available to work flexible schedules, including weekends, holidays, evenings, and overnight shifts as business needs require.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88269
• Job Category Casino
• Job Schedule Full time
• Locations Horseshoe Lake Charles (On-site)