Slot Shift Manager (Day Shift) -Lincoln

Ho-Chunk, Inc.; Lincoln (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the gaming industry seeks a Slot Shift Manager to oversee daily operations within the Slot department, focusing on maximizing productivity and ensuring exceptional guest service. Candidates should have extensive experience in customer service management and a commitment to cultivating a positive work environment.

Benefits

Full Insurance Coverage offerings

401K with Day 1 Vesting & Company Match

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Qualifications

• Must be 21 years or older.
• Three years of leadership experience in customer service.
• Proficient with mobile devices and touchscreen technology.

Responsibilities

• Plan and direct daily Slot department operations.
• Monitor department metrics and establish service standards.
• Develop strategies for enhancing customer service.

Skills

Organizational Skills

Analytical Skills

Problem Solving

Guest Service Orientation

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Summary

Slot Shift Manager

SUMMARY DESCRIPTION:

The Slot Shift Manager is responsible for planning, organizing, and directing the daily operations of the Slot department. Set team members expectations and goals to maximize productivity and profitability. Monitor department metrics to establish standards and identify areas of improvement or growth. Develop a service culture that cultivates guest and brand loyalty. This is a salaried position. We are currently hiring for Day shift.

ESSENTIAL JOB FUNCTIONS/DUTIES:Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Assists in developing and implementing effective strategy for managing customer service for the Slot Operations Team.
• Process jackpots and manual hand-pays as indicated by the property’s Internal Controls and Standard Operating procedures.
• Acts as a signatory on hand paid jackpots as detailed in the internal controls and Standard Operating procedures.
• Monitor business levels and effectively create schedules that meet service standards.
• Document and report all cash operation transactions in accordance with the federal currency reporting and compliance standards.
• Listen and respond to all guest in a considerate, professional, and positive manner.
• Take ownership of guest and team member inquiries and follow through to a resolution.
• Ability to explain various game combinations and payouts with confidence and accuracy.
• Maintains meticulous security of keys, radios, handheld devices and any other assigned items and company equipment.
• Identify and report unsafe practices that do not comply with company safety standards.
• Maintain a professional workplace environment for all team members.
• Meet the attendance guidelines of the job and adhere to the regulatory, departmental and company policies and procedures.
• Attends all required training meetings.
• Manage and complete projects in a timely manner.
• Reads and understands the WarHorse Responsible Gambling Plan.
• Adhere to the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.

• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• Three (3) years of experience in a leadership capacity within the guest service or customer service driven industry, preferably in a high volume, complex resort casino environment.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Dedicated to guest loyalty and providing exceptional service.
• Proficient with Microsoft Office Suite or related software.
• Must have a technical understanding of slot machines and associated components.
• Demonstrates commitment to train and mentor team members.
• Proficiency in using mobile devices and touch screen technology is strongly preferred.
• Knowledge of player tracking systems and guidelines consistent with industry standards.

CORE COMPETENCIES:

• Forecasting and Cost Analysis
• Building and Developing Successful Teams
• Strategy and Problem Solving
• Consultative Communication
• Emotional Intelligence
• Relationship Building
• Goal Achievement

BENEFITS:

• Goal Achievement
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

TRAVEL REQUIREMENTS: Travel is generally not required for this position.

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NRGC Gaming License.Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:1 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness1 Exposure to cramped spaces1 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights1 Exposure to work safety hazards3 Exposure to secondhand smoke2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:1 Physical mobility: movement from place to place on the job, considering distance and speed1 Physical agility: ability to maneuver body while in place1 Ability to lift up to 75+ lbs.1 Physical strength to manage routine office materials and tools1 Dexterity of hands and fingers1 Dexterity of feet1 Physical balance: ability to maintain balance and physical control1 Coordination: including eye/hand, hand/foot, etc.1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks2 Memory, considering the amount and type of information2 Complexity of decision making2 Time pressure of decision making2 Analytical thinking2 Conceptual thinking2 Ability to compute basic math calculation

COMMUNICATION:1 Fluency in English0 Fluency in another language3 Verbal communication3 Written communication1 Non-verbal communication

SENSORY ABILITIES:3 Ability to see3 Ability to distinguish colors1 Ability to hear0 Ability to smell0 Ability to taste1 Sense of touch