Slot Manager

Little Six Casino; Prior Lake (MN); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Health benefits

401(k) starting day one

Tuition reimbursement

Résumé du poste

Little Six Casino is seeking a Slot Manager to lead the daily action across the slot floor and inspire the team to deliver exceptional guest experiences. This role serves as a key compliance leader while supporting responsible alcohol service and casino manager responsibilities as assigned.

You'll manage slot operations, supervise staff, and directly service guests including paying jackpots. Competitive weekly pay with benefits and 401(k) starting day one are offered by SMSC Gaming Enterprise.

Qualifications

• Must be 18 years of age or older.
• Five years of Casino Operations experience, three years in a Slot supervisory or management capacity.

Responsabilités

• Manage slot operations to ensure excellent guest service and resolve disputes per guidelines.
• Ensure policies and procedures are followed to safeguard assets and comply with regulatory requirements (Title 31).
• Evaluate staffing levels and schedule staff; review payroll and PTO approvals.
• Lead direct reports: interview, hire, promote, train and develop; conduct performance appraisals; disciplinary actions as needed.
• Train, motivate and develop team members; coach interactions with guests to achieve outstanding performance.
• Direct guest services: paying, authorizing and verifying jackpots; build relationships with guests.

Connaissances

Leadership

Guest service

Communication skills

Problem solving

Team management

Self-guided leadership

Formation

High School diploma or GED

Description du poste

Description

Join Little Six Casino as a Slot Manager and lead the daily action across the entire slot floor, inspiring the team to deliver exceptional guest experiences and build lasting relationships that keep guests coming back. Serve as a key compliance leader while supporting responsible alcohol service, company standards, and Casino Manager responsibilities as assigned. Enjoy weekly pay, health benefits, and 401K starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!

Primary Job Duties

• Manages slot operations to ensure excellent guest service. Resolves difficult guest service concerns, including payment disputes in accordance with department guidelines.
• Ensures that all policies and procedures are properly and consistently followed to ensure the safeguarding of company assets. Reviews all policies and procedures and makes recommendations. Acts in accordance to regulatory compliance through the monitoring and reporting of Title 31.
• Evaluates staffing levels and schedules staff, adjusting or requests additional staffing as needed. Reviews weekly payroll including edits and PTO approval.
• Lead team of direct reports with responsibility to interview, select, hire, promote, train and develop. Complete performance appraisals on direct reports. Conduct disciplinary actions up to termination.
• Trains, motivates and develops team members. Observes first hand interactions with internal and external guests and coaches to achieve outstanding performance.
• Directly services guests, including paying, authorizing and verifying jackpots and short pays. Establishes relationships with guests through regular guest interactions.

Occasional Tasks:

• Acts as Manager on Duty in the absence of the Casino Manager.
• May include other guest service functions relative to the efficient operation of the casino based on licensing constraints.
• Authorizes and issues complimentaries
• Ensures that business needs are communicated among all service areas.
• Assists with oversight and direction of casino beverage service in absence of restaurant management.
• Acts as signatory as defined in asset control procedures.

Job Requirements

• Must be 18 years of age or older.
• High School graduate or GED.
• Five years of Casino Operations experience, three years of which is in a Slot supervisory or management capacity. Preferred experience in a dual rate manager capacity in a Slot Operations department.
• Skill in practical problem solving applicable to machine technical functions and guest service recovery.
• Self-guided leader, creative, responsible, high-energy, eager to work with other departments and independently.

  Strong interpersonal and communication skills (verbal and written).

• Demonstrated leadership skills.
• Willingness to actively contribute in an array of projects as requested; eager to learn new skills.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online