Slot Floor Host: Guest Experience Specialist

DeKalb Health; Mayetta (KS); On-site; USD 28,000 - 33,000; Part time

Job summary

Prairie Band Casino & Resort seeks a part-time slot attendant to greet guests, assist players, explain machine functions and payouts, and maintain a positive guest experience on the casino floor.

The role requires 18+, a high school diploma, basic math, professionalism, and the ability to work independently or with a team, including nights, weekends, and holidays. Base pay is $20.00 per hour plus tips, with compliance to Title 31 and SARC as needed.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Demonstrated proficiency in solving basic math equations.
• Display professionalism; excellent verbal and written communication skills.
• Professional appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook.
• Must be able to work both independently and as a member of a team.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• A record of satisfactory performance and reliability in all prior and current employment.

Responsibilities

• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful.
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back.
• Observes all activity within assigned area offering assistance to slot players, and instruction on machine functions and payouts.
• Knowledgeable of the various types of slot machines and able to identify major malfunctions and correct minor machine malfunctions.
• Identifies jackpots to be paid; completes them accurately.
• Observes activity and reports anything that could be associated with a particular slot cheating method.
• Familiar with Title 31 guidelines and understands and utilizes suspicious activity report for casinos (SARC) when necessary.
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships.
• Ensures slot playing guests are kept in play by providing friendly and helpful service at all interactions.
• Utilizes open body language to guests on casino floor while patrolling; politely speaks with and assists guests as needed.
• Assists in maintaining a spotless casino by disposing of any cups, glasses or bottles left on the floor by guests.
• Maintains monetary and paperwork accuracy and efficiency within department/property standards.
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same.
• Other departmental duties as assigned.

Skills

Professionalism

Communication skills

Team collaboration

Mathematical ability

English literacy

Scheduling flexibility

Education

High school diploma or equivalent

Job description

Prairie Band Casino & Resort seeks a part-time slot attendant to greet guests, assist players, explain machine functions and payouts, and maintain a positive guest experience on the casino floor.

The role requires 18+, a high school diploma, basic math, professionalism, and the ability to work independently or with a team, including nights, weekends, and holidays. Base pay is $20.00 per hour plus tips, with compliance to Title 31 and SARC as needed.