SLOT ATTENDANT-Slots

Sycuan; California, El Cajon (MO, CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to provide exceptional guest service on the slot floor. In this dynamic role, you will engage with guests, assist them with their needs, and ensure a safe and enjoyable gaming environment. Responsibilities include explaining game rules, processing winnings, and maintaining the integrity of casino operations. If you thrive in a fast-paced setting and enjoy interacting with people, this opportunity is perfect for you. Join a team that values service excellence and offers a vibrant work atmosphere where every day brings new challenges and rewards.

Qualifications

• 1 year of guest service experience required.
• High School Diploma or equivalent is necessary.

Responsibilities

• Provide excellent guest service on the slot floor.
• Repair minor slot machine errors and process jackpot winnings.
• Maintain communication with slot personnel regarding incidents.

Skills

Guest service

Cash handling

Mathematical calculations

Communication skills

Technology use

Ability to detect counterfeit currency

Time management

Multi-tasking

Professionalism

Confidentiality

Education

High School Diploma or G.E.D.

Tools

Smart Device

Job description

Casino, 5485 Casino Way, El Cajon, California, United States of America Req #15032

Thursday, April 10, 2025

Job Purpose:

Provides guest service and support to slot players & team members

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provide guest service and support by maintaining a slot floor presence delivering service excellence to meet the established service standards while assigned to a slot section and building rapport with guests. Respond to service calls via smart device or radio transmission to ensure prompt guest service. Explaining slot game rules & pay tables as needed for guests.
• Multi-task in a fast-paced environment while addressing service-related needs in assigned slot sections by assisting guests with questions or needs, maintaining a clean and safe gaming environment by pushing in chairs and picking up trash. Assisting other team members and departments by supporting club card needs, marketing needs, drink service needs, safety reporting, observing possible deficiencies and taking action to resolve them in a timely manner.
• Repair minor slot machine errors such as bill acceptor tilts, printer errors, and replenish ticket paper. Contacting the appropriate personnel to repair the slot machine or program functionality.
• Process jackpot winnings by identifying winning guests, verifying jackpots at game level, accurately processing jackpot documentation, fulfilling payment of verified winnings (up to approved level), and celebrating with the guest. Redeem slot machine tickets, process hand pays, and conduct cash transactions for guests with accuracy.
• Maintain open lines of communication with Slot personnel regarding any incidents that occur on the slot floor.
• Protect casino assets by identifying counterfeit currency, observing floor activity, and reporting suspicious activity or procedural irregularities. Comply with all organizational Gaming Regulations, Policies and Procedures, including Title 31 transactions and reporting requirements.

Job Specifications:

Education and Experience:

• High School Diploma, High School Certificate of Completion, or G.E.D.
• 1 year of guest service experience
• Title 31 experience

Skills and Knowledge:

• Ability to understand and retain slot rules, regulations, and procedures
• Ability to count cash and make change in a fast-paced environment
• Ability to detect counterfeit currency
• Ability to perform simple mathematical calculations
• Ability to sit, walk, or stand for up to 10 hours at a time
• Ability to carry 10+ pounds in an apron around your waist
• Ability to appear for work on time
• Ability to work in a smoking environment
• Ability to interact effectively with guests and team members
• Ability to read, write, and communicate effectively in the English language
• Ability to learn and use new technology
• Ability to complete forms and documents in the English language
• Ability to maintain professionalism and composure including appearance
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive feedback
• Ability to operate communications equipment
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain confidentiality
• Ability to use a Smart Device and navigate through applications