Slot Attendant(s)

Grand Portage Lodge and Casino; Grand Portage (MN); On-site; USD 20,000 - 28,000; Full time

Job summary

Grand Portage Lodge and Casino in Minnesota seeks a Slot Attendant to provide guests with a positive gaming experience on the casino floor. You will assist with machine operation, payouts, and maintaining the overall appearance of the gaming area.

Respond promptly to guest needs, address questions, monitor machine performance, and report malfunctions. You will execute hand pays and jackpot processing, promote club memberships, and ensure compliance with gaming regulations and safety standards.

Responsibilities

• Provide guests with a positive gaming experience by offering exceptional service on the casino floor.
• Assist guests with questions and provide general guidance on casino operations.
• Monitor the performance of slot machines and other gaming equipment; address and report malfunctions promptly.
• Execute hand pays and jackpot processing with accuracy; verify customer identification and complete necessary paperwork.
• Promote club memberships, explain benefits, and encourage enrollment; inform guests about upcoming events and promotions.
• Ensure that all gaming activities comply with regulatory requirements; maintain a safe and secure environment on the gaming floor.
• Address and resolve guest disputes related to machine operation or payouts diplomatically.

Job description

• Location 70 Casino Dr,Grand Portage, MN, 55605-3080,United States
• Base Pay $17.16 / Hour
• Employee Type FT HOURLY

Contact information

• Name Human Resources
• Phone [phone]
• Email [e-mail]

Description

Wage is $17.16 + TIPS

The Slot Attendant is responsible for providing guests with a positive gaming experience by offering exceptional service and assistance on the casino floor. The attendant will ensure the proper functioning of slot machines and is the frontline employee who directly interacts with guests, helping with machine operation, payouts, and maintaining the overall appearance of the gaming area.

Respond promptly to customer needs; assist customers with questions and provide general guidance on casino operations. Provide instruction and assistance to patrons on how to operate machines.

Monitor the performance of slot machines and other gaming equipment; address and report any malfunctions promptly. Regular cleaning of gaming machines

Execute hand pays and jackpot processing with accuracy; verify customer identification and complete necessary paperwork.

Promote club memberships, explain benefits, and encourage enrollment; inform guests about upcoming events and promotions.

Ensure that all gaming activities comply with regulatory requirements; maintain a safe and secure environment on the gaming floor.

Address and resolve guest disputes related to machine operation or payouts diplomatically.

Work collaboratively with other team members to provide a high-quality service experience for all guests.