Slot Attendant - Part Time (Swing Shift)

Oaklawn; Hot Springs (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Oaklawn is seeking a Slot Attendant in Hot Springs, AR, to provide high-level guest service and assist guests with slot play and inquiries. You will monitor jackpots, handle paperwork per regulations, and support promotions while maintaining machine uptime and area cleanliness.

The role requires at least a high school diploma, 1 year in customer service, strong English communication, and the ability to work flexible shifts, including nights and holidays.

Qualifications

• High school diploma or GED.
• Minimum of one year experience in customer service.
• Ability to use a hand-held radio.
• Ability to read, write and communicate effectively in English.
• Superior guest service and interpersonal skills.
• Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
• Able to maintain the highest level of confidentiality.
• Able to quickly adapt to changing priorities.
• Must be able to respond calmly in crisis and stressful situations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slots operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Responsibilities

• Set the example for department by performing all functions of the position with professionalism and the highest level of guest service.
• Assist guests with how to play, read, and understand slot machines. Address any guest service concerns or questions with the highest level of guest service.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service meets established standards.
• Verifies jackpot payouts but only up to specified amount.
• Assists with service light calls in accordance with established procedures.
• Notifies Lead Slot Attendant if any technical or service issues arise.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Processes jackpot wins and notifies the CSM as needed.
• Understands, promotes and explains company promotions and points system.
• Recommends Oaklawn Rewards program to players not using a membership card.
• Accurately completes paperwork within the guidelines of State, Federal regulations and company policies and procedures.
• Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy.
• Ensures that machines are filled with ticket paper, to keep machines in constant operation.
• Services minor machine and printer malfunctions.
• Swift response to player needs.
• Assist with marketing promotions as needed.
• Ensures cleanliness of assigned area, reporting issues to appropriate department(s).
• Assist in maintaining floor security by notifying department heads of any suspicious activity.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state etc.) and attendant regulations, as well as the property's internal controls, policies and procedures.
• Other duties as assigned.

Skills

High school diploma

Customer service

Hand-held radio

English literacy

Guest service

Confidentiality

Teamwork

Adaptability

Crisis response

Flexible shifts

Excel

Word

Slot systems

Math basics

Tools

Slot systems

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Slot Attendant. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Set the example for department by performing all functions of the position with professionalism and the highest level of guest service.
• Assist guests with how to play, read, and understand slot machines. Address any guest service concerns or questions with the highest level of guest service.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures customer service meets established standards.
• Verifies jackpot payouts but only up to $XX amount.
• Assists with service light calls in accordance with established procedures.
• Notifies Lead Slot Attendant if any technical or service issues arise.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Processes jackpot wins and notifies the CSM as needed
• Understands, promotes and explains company promotions and points system
• Recommends Oaklawn Rewards program to players not using a membership card
• Accurately completes paperwork within the guidelines of State, Federal regulations and company policies and procedures
• Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy
• Ensures that machines are filled with ticket paper, to keep machines in constant operation
• Services minor machine and printer malfunctions
• Swift response to player needs
• Assist with marketing promotions as needed
• Ensures cleanliness of assigned area, reporting issues to appropriate department(s)
• Assist in maintaining floor security by notifying department heads of any suspicious activity
• Maintains current knowledge of local jurisdiction gaming laws (federal, state etc.) and attendant regulations, as well as the property's internal controls, policies and procedures
• Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or GED
• Minimum of one (1) year experience in customer service role.
• Ability to use a hand-held radio for communications
• Ability to read, write and communicate effectively in English.
• Superior guest service and interpersonal skills.
• Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
• Able to maintain the highest level of confidentiality
• Able to quickly adapt to changing priorities
• Must be able to respond calmly in crisis and stressful situations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slots operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.