Slot Attendant-Omaha

Warhorse-Gaming,-LLC; Omaha (NE); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Day One Vesting and Match

Paid Vacation and Holidays

Sick Time and PTO

Job summary

Warhorse-Gaming,-LLC is seeking a Slot Attendant in Omaha, NE to deliver exceptional guest service on the casino floor. You will assist guests with machine play, jackpots, and loyalty program activities while maintaining security and compliance.

The role requires strong communication, a minimum 21 years old, and availability for evenings/weekends. A NE gaming license is required or must be obtainable. This is a part-time, on-site position with the potential for growth and employee benefits.

Qualifications

• Must be at least 21 years of age.
• High School Diploma or GED, or equivalent experience.
• Ability to obtain and maintain a Nebraska Gaming License.
• Previous customer service experience required.

Responsibilities

• Maintain a visible presence on the gaming floor and respond to guest requests.
• Assist guests with slot machine operation and explain game rules, payouts, and jackpots.
• Perform slot machine resets and manual jackpot payouts per procedures and regulations.
• Create player accounts and issue player loyalty cards; assist with beverage service as needed.

Skills

Customer service

Communication

Interpersonal skills

Mobile devices proficiency

Guest service

Education

High School Diploma / GED

Nebraska Gaming License (required)

Tools

Slot systems

Casino operations

Job description

Summary

Slot Attendant

Location: Omaha, NEDepartment: Casino OperationsState: Part-TimePay Rate: $15.00/hour plus tips

SUMMARY DESCRIPTION

The Slot Attendant is responsible for delivering exceptional guest service while ensuring the smooth operation of slot machines throughout the casino floor. This position assists guests with machine play, jackpot payouts, player card services, minor machine maintenance, and other guest service needs. The ideal candidate is guest-focused, detail-oriented, and committed to creating a positive gaming experience.

ESSENTIAL JOB FUNCTIONS & DUTIES

• Practices, supports, and maintains the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
• Maintains a visible presence on the gaming floor and promptly responds to guest requests and service needs.
• Provides professional, courteous, and friendly guest service at all times.
• Assists guests with slot machine operation and explains game rules, payouts, and jackpots.
• Resolves guest concerns with empathy, professionalism, and a commitment to guest satisfaction.
• Performs slot machine resets and completes manual jackpot payouts in accordance with company procedures and gaming regulations.
• Refills ticket printers with voucher paper and performs minor troubleshooting and repairs on slot machines and related equipment.
• Maintains strict accountability and security of assigned keys, radios, handheld devices, and other company-issued equipment.
• Serves as a signatory on hand-paid jackpots as required by internal controls and standard operating procedures.
• Creates player accounts and issues player loyalty cards.
• Assists guests with beverage requests and coordinates service when needed.
• Maintains a professional working relationship with guests, team members, and leadership.
• Participates in required training programs and departmental meetings.
• Assists in onboarding and training new team members as assigned.
• Understands and complies with the Company Compulsive and Problem Gambling Plan, including regulations regarding service to minors and intoxicated persons.
• Adheres to all company, departmental, gaming regulatory, and safety policies and procedures.
• Maintains flexibility in scheduling to meet business demands.
• Performs other duties as assigned.

QUALIFICATIONS

Required

• Must be at least 21 years of age.
• High School Diploma, GED, or equivalent experience.
• Previous customer service experience.
• Ability to obtain and maintain a Nebraska Gaming License.
• Strong communication and interpersonal skills.
• Ability to use mobile devices, tablets, and touchscreen technology.
• Commitment to providing outstanding guest service.

Preferred

• One (1) year of experience in the gaming, casino, hospitality, or entertainment industry.
• Experience with slot systems and casino operations.
• Proficiency with Microsoft Office applications.
• Experience using smartphones and tablet-based applications.

CORE COMPETENCIES

• Guest Focus
• Communication
• Collaboration
• Problem Solving
• Flexibility
• Stress Management
• Attention to Detail
• Ethical Conduct
• Teamwork

BENEFITS

Eligible team members may receive:

• Medical, Dental, and Vision Insurance
• Federal Employees Medical Coverage
• 401(k) with Day One Vesting and Company Match
• Quarterly Incentive Program
• Paid Vacation, Holidays, and Sick Time
• Discounted Team Member Meal Program
• Additional Voluntary Benefit Options

WORK ENVIRONMENT

• Fast-paced casino environment.
• Frequent interaction with guests and team members.
• Exposure to secondhand smoke.
• Evening, weekend, holiday, and varying shifts required based on business needs.

CERTIFICATIONS & LICENSING

• Nebraska Gaming License required and must be maintained throughout employment.
• This position does not sell, serve, or distribute alcoholic beverages and does not have comp authority.

EQUAL OPPORTUNITY EMPLOYER

Ho-Chunk, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Preference may be extended to persons of Indian descent in accordance with applicable laws.