Slot Attendant - Internal or Tribal Member Only

Lucky Eagle Casino; Rochester (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lucky Eagle Casino in Rochester, WA is seeking a Slot Attendant to work directly with gaming customers and ensure guest comfort on the gaming floor. The role requires maintaining confidentiality, promoting the Players Club, and providing outstanding service.

Candidates should have at least 1 year of guest service experience, be capable of coordinating events, and have knowledge of Tribal Gaming Regulations.

Qualifications

• Minimum 1 year of guest service experience.
• Ability to organize and coordinate events and entertainment programming.
• Knowledge of Tribal Gaming Regulations and Policies.
• Fluent in operating computer hardware and software applications; tact and diplomacy.

Responsibilities

• Maintains confidentiality of guest activities.
• Promotes the Players Club and its benefits.
• Promotes casino promotions, events, and activities to guests.
• Keeps gaming area clean and orderly.
• Attends to minor machine problems.
• Alerts Slot Supervisor to jackpots and completes paperwork.
• Notifies Slot Supervisor of customer complaints or disputes.
• Assists Slot Supervisor with headcounts.
• Provides friendly, courteous service at all times.
• Accepts wagers at EPOS and cashes sportsbook vouchers.
• Complies with state/federal gaming laws and internal policies.

Skills

Guest service

Event coordination

Project management

Tribal Gaming Regulations

Interpersonal skills

Computer literacy

Education

High School Diploma or GED

Tools

EPOS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Slot Attendant - Internal or Tribal Member Only

Regular Full-Time Team Member Rochester, WA, US

4 days ago Requisition ID: 2977

Management reserves the right to change the essential duties of this position description from time to time as necessary

POSITION OVERVIEW:

This position works directly with our gaming customers and is responsible for the comfort and care of all guests on the gaming floor.

This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

SUPERVISORY RESPONSIBILITY:

This position does not have any supervisory responsibilities.

ESSENTIAL FUNCTIONS:

The essential function of the Slot Attendant includes but not limited to:

• Maintains and promotes a high level of confidentiality in regards to guest activities.
• Promotes the Player’s Club and the benefits of the program as it exists.
• Remains current on all casino promotions, events, and activities and promotes such to casino guests.
• Keeps gaming area clean; empties ashtrays, keeps floor clean of debris, and chairs pushed in.
• Attends to minor machine problems.
• Carries and impress wallet and provides change to guests.
• Alerts the Slot Supervisor of jackpots and completes jackpot paperwork.
• Alerts the Slot Supervisor of all customer complaints or disputes.
• Assist Slot Supervisor with headcounts.
• Is friendly, outgoing, polite, and courteous at all times. Exemplifies the Casinos’ Soaring Service Program.
• Accepts wagers at the EPOS and Pays Sportsbook Tickets and cashes Sportsbook vouchers.
• Possess knowledge of State and Federal gaming laws, and adhere to all regulatory, Tribal, Casino and department rules, regulations, policies, and procedures.
• Performs other duties as assigned.

EDUCATIONAL REQUIREMENTS:

A High School Diploma or GED may be required for this position.

SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:

A minimum of (1) one year of guest service experience is required.

Must be able to organize and coordinate special events, promotions, and entertainment programming. Applicant must know principals, practices, and techniques of project management, gaming tournaments, special event programming and production. Must be a creative, innovative, and motivated self-starter, with the ability to recognize and address departmental needs. Have an in depth understanding of Tribal Gaming Regulations and Policies & Procedures for gaming tournaments and promotional drawings. Applicant must be fluent in operating computer hardware and software applications on a regular basis, as well as have interpersonal skills using tact and diplomacy.

Must be a minimum of 18 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions 100% of on-duty hours. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT:

The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time, be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.