Slot Attendant

Presque Isle Downs, Inc.; Greenville (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

A casino resort in Greenville is seeking a dedicated Slot Guest Services representative to ensure guests enjoy their gaming experience. This role involves proactive guest service, cash handling, and addressing machine issues. Candidates should have a high school diploma and demonstrate excellent customer service skills. Join a dynamic environment focused on excellence and innovation.

Qualifications

• Ability to read, analyze, and interpret common documentation.
• Ability to respond to common inquiries or complaints from guests.
• Money handling experience a plus.

Responsibilities

• Patrol assigned sections for guest service opportunities.
• Greet and welcome guests on the slot floor.
• Complete paper fills and jackpots promptly and accurately.
• Assist guests with slot machine features.
• Handle cash transactions including paying jackpots.

Skills

Customer service

Cash handling

Problem-solving

Mathematical computation

Education

High school diploma or equivalent

Job description

At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth.

JOB SUMMARY

Ensures slot guests are kept in play by experiencing a range of fast and friendly slot service through well maintained machines, change service, and promotion of customer programs and events; such as the Premiere Club, slot tournaments, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively patrols assigned sections looking for opportunities to be of service to our guests.
• Sincerely greets and welcomes all guests on the slot floor.
• Celebrates any win by the guests.
• Completes paper fills and jackpots promptly, accurately and with a high degree of personalized service.
• Completes verification paperwork for jackpot payouts.
• Maintains a good relationship with the cage team members to help execute slot transactions.
• Offers assistance to slot playing guest’s and explains features of the slot machine when necessary including the ticket in/ticket out technology.
• Determines machine malfunctions and identifies appropriate actions.
• Corrects machine malfunctions (e.g. coin jams, printer errors, bill validators, etc.)
• Performs cash handling transactions such as paying jackpots and making change.
• Must keep and maintain the integrity of, and balance cash wallets at the end of shift.
• Always promote positive guest relations through prompt, courteous and efficient service.

REQUIRED SKILLS AND ABILITIES

Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from guests, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regard to the implementation of current duties. Ability to define problems, to collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety

EDUCATION AND EXPERIENCE

High school diploma or equivalent.

Money handling experience a plus.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand, walk, bend and reach with arms and hands, kneel, and must have the ability to lift at least 25 pounds.

Office/Casino environment; Must be able to tolerate casino related environmental factors including but not limited to second hand smoke, excessive noise levels and stress related to serving customers in a high pressure fast paced environment.

Join the Winning Team!
Are you a strategic thinker passionate about creating exceptional workplace experiences? Do you excel in a dynamic environment where innovation and success converge? If you’re ready to contribute your skills and expertise to a thriving team, we encourage you to apply today!

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.