Patient Service Technician CMV - Indianapolis, IN

Apria-Healthcare; Indianapolis (IN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision care

401(k) Plan

Paid time off

Job summary

Accendra Health is seeking a Patient Service Technician to deliver, set up, and pick up durable medical equipment and supplies for homecare patients. You will educate patients on basic use and provide compassionate, professional service in patients’ homes.

This role combines driving, equipment setup, and customer service with independent daily route management. You will respond to on-call deliveries and ensure safety and regulatory compliance as part of our healthcare team.

Qualifications

• High school diploma or equivalent required.
• At least one year of related work experience.
• Valid driver’s license and clean driving record.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Deliver, set up, and pick up medical equipment and supplies from patients’ homes.
• Teach patients and caregivers the basic use of equipment.
• Help patients troubleshoot basic equipment-use concerns.
• Schedule and organize daily deliveries and pickups by geographic territory.
• Load and unload durable medical equipment, infusion equipment, oxygen, and medical supplies.
• Complete delivery logs, pickup and delivery forms, reimbursement documents, and vehicle maintenance records.
• Follow applicable DOT, FDA, Joint Commission, hazardous-material, vehicle-inspection, and maintenance requirements.
• Report unsafe or unsanitary conditions identified in patients’ homes.
• Maintain daily vehicle inspection, maintenance, and incident reports.

Skills

Customer service

Route planning

Communication

Safety awareness

Mechanical aptitude

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

About the Role

The Patient Service Technician delivers, sets up, and picks up durable medical equipment, oxygen, infusion equipment, and medical supplies for homecare patients. You will educate patients on the basic use of their equipment, assist with equipment-related questions, and provide compassionate, professional service in patients’ homes.

Why This Patient Service Technician Role Is Different

This role directly supports patients’ safety, comfort, and independence at home. You will do more than deliver equipment—you will ensure that patients and caregivers understand how to use essential medical equipment safely and confidently.

Key Highlights

• Hands-on delivery and patient-facing position
• Combination of driving, equipment setup, and customer service
• Independent daily route management
• Opportunity to help patients receiving care at home
• Emergency and on-call delivery responsibilities as needed
• Training through Apria Healthcare’s Driver Training Program
• Schedule First Shift: Approximately 8:30/9:00 AM–5:00/5:30 PM
• Second Shift: 3:30 PM–12:00 midnight
• Multiple shifts are available based on operational needs
• On-Call Expectations Must be available to participate in the evening on-call rotation
• On-call coverage is required approximately four weeks per year
• Must respond to emergency delivery requests during assigned on-call periods
• Travel Requirements Daily travel in a company vehicle to patient homes and other service locations
• Must safely drive during the day and at night in varying weather and traffic conditions
• Occasional travel by automobile or plane may be required

Salary Range $19.60–$22.00 per hour Actual compensation may vary based on experience, skills, education, and location

What You’ll Do

• Deliver, set up, and pick up medical equipment and supplies from patients’ homes
• Teach patients and caregivers the basic use of equipment
• Help patients troubleshoot basic equipment-use concerns
• Schedule and organize daily deliveries and pickups by geographic territory
• Load and unload durable medical equipment, infusion equipment, oxygen, and medical supplies
• Complete delivery logs, pickup and delivery forms, reimbursement documents, and vehicle maintenance records
• Follow applicable DOT, FDA, Joint Commission, hazardous-material, vehicle-inspection, and maintenance requirements
• Report unsafe or unsanitary conditions identified in patients’ homes
• Maintain daily vehicle inspection, maintenance, and incident reports
• Perform routine vehicle checks, including fuel, oil, fluids, tire pressure, and brakes
• Report vehicle or equipment malfunctions to the appropriate supervisor
• Clean equipment and assist with minor equipment repairs when needed
• Use hand tools, material-handling equipment, carrying devices, and appropriate personal protective equipment
• Respond to emergency deliveries and participate in on-call coverage as required
• Perform additional duties as assigned

Required

• High school diploma or equivalent education or experience
• At least one year of related work experience
• Must be at least 21 years old at the time of hire
• Minimum of three years of driving history
• Valid driver’s license
• Successful completion of Apria Healthcare’s Driver Training Program
• Ability to meet applicable DOT, FDA, and Joint Commission requirements
• Basic computer and math skills
• Ability to read, write, and communicate effectively in English
• Ability to safely operate a motor vehicle during the day and at night
• Ability to complete accurate delivery, patient-service, and vehicle documentation
• Ability to work in patient homes and adapt to different environmental conditions

Physical Requirements

Frequently lift equipment weighing between 10 and 160 pounds from varying heights Carry equipment distances of up to approximately 350 feet, including on stairs or in elevators Push or pull objects weighing between 20 and 60 pounds using carts or dollies Frequently stand, walk, sit, bend, reach, stoop, kneel, crouch, and squat Frequently climb stairs and step in and out of company vehicles Occasionally climb ladders up to 10 feet Safely work indoors and outdoors in varying temperatures, lighting, weather, and traffic conditions Wear required personal protective equipment and follow precautions when handling oxygen, cryogenic fluids, cleaning agents, or other regulated materials

Top Attributes for Success

Compassion and empathy for patients Dependability and personal accountability Strong customer service and communication skills Organization and route-planning ability Sound judgment and problem-solving skills Attention to safety and regulatory requirements Mechanical aptitude Comfort working independently and entering patient homes Accurate documentation and basic computer proficiency Flexibility to respond to changing patient and delivery needs

Why You’ll Love Working Here

• Make a meaningful difference in patients’ lives at home
• Help patients use essential medical equipment safely and confidently
• Perform independent work while remaining part of a healthcare support team
• Build valuable experience in healthcare delivery, equipment setup, and patient service
• Receive job-specific driver and safety training
• Work in a hands-on position with varied daily responsibilities

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.