Sleep Support Specialist - Atlanta, GA

Inspire Medical Systems; Atlanta (GA); On-site; USD 85,000 - 90,000; Full time

Job summary

Inspire Medical Systems seeks a Sleep Support Specialist to optimize Inspire UAS therapy outcomes post-implant. This role leads clinical sleep medicine activities including polysomnography, PAP therapy, and patient care management, and supports R&D for Inspire UAS therapy.

You will train customers, support on-site and remotely, and collaborate with field teams to advance patient care and education, while accommodating a variable schedule and travel up to 75%.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in a sleep laboratory or 5+ years in sleep medicine.
• Experience manually scoring/interpreting sleep studies.

Responsibilities

• Assist with customer training for new Inspire UAS commercial & clinical sites.
• Train new customers to use the Inspire Programmer System.
• Train new customers to use the Inspire UAS titration algorithm and how to perform Inspire UAS device programming.
• Assist with development of training materials for commercial and clinical sites.
• Provide on-site support for Inspire UAS titration sleep studies at night and educate providers and sleep lab staff.
• Provide remote (internet/phone) support for titration studies and troubleshooting.
• Support a therapy phone line as part of on-call coverage.
• Develop long-term relationships with customers to deliver high-quality therapy support.
• Adapt weekly schedule to sleep studies and customer support needs.

Skills

Sleep tech training

Sleep study scoring

EMR knowledge

PSG software

Customer training

Education

High school diploma or equivalent

Associates degree (preferred)

Tools

PSG software suite

EMR systems

Inspire Programmer System

Job description

About Inspire Medical Systems

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

Why join our fast-growing team

At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

About this position

The Sleep Support Specialist role is for a highly-trained specialist dedicated to optimizing Inspire Upper Airway Stimulation (UAS) therapy outcomes once the system has been implanted. This position provides expertise and leadership in the areas of clinical sleep medicine, specifically polysomnography, PAP therapy and patient care management and is responsible for performing tasks that will ensure the success of Inspire therapy. Through empiric learning and customer interactions, this position will furthermore aid research and development of Inspire UAS therapy.

Opportunities you will have in this role

• Assist with customer training for new Inspire UAS commercial & clinical sites.
• Train new customers to use the Inspire Programmer System.
• Train new customers to use the current Inspire UAS titration algorithm and how to perform Inspire UAS device programming.
• Assist with future development and improvements to the UAS titration algorithm.
• Develop and research new methods to improve training materials to ensure adequate and efficient training of new commercial and clinical sites.
• Provide direct on-site support for Inspire UAS titration sleep studies at night, support daytime education of providers and sleep lab staff and partner with the field team members in driving company initiatives
• Provide remote (via internet or phone) support for Inspire UAS titration sleep studies at night and other troubleshooting appointments.
• Assist with coverage of a therapy support phone line as part of an "on-call" coverage team fielding questions from both allied healthcare professionals and patients.
• Develop long-term relationships with customers to provide high quality and reliable therapy support services.
• Work within a changing weekly schedule, which is dependent upon numerous factors including upcoming sleep studies and weekly customer support needs.

What you can bring to our great team

• High school degree or equivalent
• Meet one of the following experience requirements:
  • 1+ year of experience in a sleep laboratory as either a sleep technologist or an allied health care professional, with the primary responsibility of sleep apnea care and management, along with a Registered Polysomnographic Technologist certification (RPSGT), Registered Sleep Technologist (RST) certification, and/or a clinical sleep educator certification
  • 5+ years of experience in the field of sleep medicine, including having worked a majority of time in a sleep clinic, sleep laboratory or durable medical equipment (DME) company.
• Experience manually scoring and/or interpreting sleep studies
• Demonstrated knowledge of at least one polysomnography (PSG) software suite.
• Strong understanding and working knowledge of computer programs related to OSA therapy management (electronic medical record (EMR) system, patient tracking system, polysomnography recording software etc.).
• Demonstrated creative and effective problem-solving skills which will be needed to troubleshoot, and support Inspire UAS titration sleep studies.
• Ability to travel up to 75+%.
• Ability to work varying hours including overnight sleep studies.
• Ability to meet any future credentialing requirements.

Preferred

• Associates degree
• In depth knowledge of PSG preparation and setup.
• In depth knowledge of Continuous Positive Airway Pressure (CPAP) titration as defined by the American Academy of Sleep Medicine (AASM).
• In depth knowledge of Obstructive Sleep Apnea Syndrome (OSA) pathophysiology, diagnosis, treatment and long-term care management. Knowledge of the most current AASM guidelines: The AASM Manual for the Scoring of and Associated Events.
• Registered polysomnographic technologist certification (RPSGT), Registered Sleep Technologist (RST) certification, or clinical sleep educator certification.

Salary

$85,000—$90,000 USD

Benefits And Other Compensation

• Multiple health insurance plan options.
• Employer contributions to Health Savings Account.
• Dental, Vision, Life and Disability benefits.
• 401k plan + employer match.
• Identity Protection.
• Flexible time off.
• Tuition Reimbursement.
• Employee Assistance program.
• All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce.

Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com

Inspire Medical Systems participates in E-Verify.