Sleep Study Coordinators

Optum; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a full-time Sleep Study Coordinator. This role involves reviewing and investigating claims related to sleep disorders for Veterans, requiring strong problem-solving and attention to detail. The position offers the flexibility of remote work and a structured training program. Preferred qualifications include prior experience in healthcare and knowledge of Microsoft Office.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 2+ years experience with Microsoft Office programs, Adobe OR equivalent.
• 1+ years Medical, dental, or healthcare insurance experience.
• Must be 18 years of age OR older.

Responsibilities

• Review and investigate Veteran and Service Member Claims Files.
• Verify evidence of participation in past sleep studies.
• Initiate outbound calls to gather information.

Skills

Attention to detail

Investigation skills

Problem-solving

Microsoft Office programs

Adobe

Education

High School Diploma/GED

Job description

Overview

This position is National Remote. You\'ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Sleep Study Coordinators (SSC) are trained and utilize the internal Optum Serve platform known as MedNet to manage and execute their work. This position demands a high level of attention to detail and strong problem-solving skills to ensure the delivery of exceptional service. Ability to maintain the trust and confidence of our Veterans and Service Members is vital as Sleep Study Coordinators navigate and resolve any issues that may arise during the verification and documentation process.

Schedule

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 6:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of virtual training, Monday-Friday 8:00am-4:30pm CST followed with shadowing for 4 weeks (ramp period).

Primary Responsibilities

• The main job duty of a Sleep Study Coordinator involves the review and investigation of Veteran and Service Member Claims Files (Medical History) who have made a disability claim of Sleep Apnea
• SSC are ultimately looking to verify evidence of participation in past sleep studies and/or for prior test results to determine the necessity of a sleep study
• Additional job duties involve initiating outbound calls to Veterans and Service Members, as required, to gather information or provide detailed guidance on document submission
• While engaging with Veteran and Service Members SSC are expected to address any inquiries or concerns they may have
• Staff internal queue

You\'ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• Must be 18 years of age OR older
• 2+ years experience with Microsoft Office programs, Adobe OR equivalent
• 1+ years Medical, dental, or healthcare insurance experience
• Attention to detail
• Investigation skills
• Ability to problem - solve and troubleshoot a variety of situation
• Ability to work fulltime, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 6:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• 1+ years of prior experience at Optum Serve

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Compensation and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you\'ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline and EEO

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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