Sleep Inn Midway Airport - Front Desk Agent

Aimbridge Hospitality; Bedford Park (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent at the Sleep Inn Midway Airport. This role is essential for assuring a positive guest experience through excellent customer service and effective communication. Candidates should be prepared to handle various tasks and guest interactions in a fast-paced environment. Full-time candidates are eligible for a competitive benefits package, and the pay starts at $17.00 per hour.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Daily Pay

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to deliver exceptional guest service.

Responsibilities

• Manage guest interactions and maintain a welcoming atmosphere.
• Handle reservations, check-ins, and check-outs efficiently.
• Resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

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Aimbridge Hospitality provided pay range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Located just two blocks south of Chicago Midway International Airport, the Sleep Inn Midway Airport provides easy access to all the best Chicago has to offer. This Bedford Park, IL hotel provides free transportation to and from Midway Airport, as well as the CTA Orange Line Midway Rail Station, which takes you into the heart of downtown Chicago. Free WiFi access is available. Local points of interest include U.S. Cellular Field, home of the Chicago White Sox, Soldier Field, home of the Chicago Bears, United Center, home of the Chicago Bulls and Blackhawks, Toyota Park, home of the Chicago Fire soccer team and McCormick Place and University of Chicago.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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