Sleep Expert - Sales

Mattress Firm Inc.; Tennessee; On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision plans

Uncapped commissions

On-demand pay

Employee discounts

Mental health resources

Career growth opportunities

Job summary

Mattress Firm is looking for Sleep Experts to help customers choose the right mattress and enhance the in-store experience. This role emphasizes assisted selling, product knowledge, and building lasting customer relationships in a dynamic retail environment.

We offer a competitive pay range with uncapped commissions and a 401(k) match, plus benefits like medical, dental, and vision plans. This is a full-time in-store position based in Tennessee, with opportunities for career growth.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority and offer best-in-class products.
• Execute selling programs using digital tools and support a seamless omnichannel experience.
• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase (resolve issues, send delivery reminders).
• Stay aware of competitor advertisements and services.
• Leverage social media to positively impact brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Job description

Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep.

By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience.

This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Responsibilities

• The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Compensation: Competitive pay range of $56,000-$68,000 per year * depending on qualifications and experience.

For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE/Vet/Disability Now don't fall asleep out there.

Equal Opportunity

Diverse Candidates are Encouraged to Apply. Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

About Mattress Firm

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.