Sleep Expert - Sales

Mattress Firm Inc.; Newtown Square (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Career growth

401(k) match

Mental health resources

Health plans

Pay-on-demand

Uncapped commissions

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience and serve as a trusted sleep authority. You will guide customers to best-in-class products while using digital tools to support a seamless omnichannel experience.

Focus on building relationships, delivering product knowledge, and driving sales performance and KPIs, while upholding company values and initiatives. Physical requirements include lifting 50+ pounds as needed.

Qualifications

• Sales-driven role focusing on achieving KPIs.
• Strong customer service mindset and relationship-building.
• Ability to communicate product knowledge effectively.

Responsibilities

• Elevate in-store customer experience and act as a trusted sleep authority.
• Support omnichannel experience using digital tools.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships post-purchase and assist with issues.
• Monitor competition and brand advertising to inform strategy.

Skills

Sales

Customer service

Relationship-building

Job description

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs


• 401(k) with employer matching


• Mental health and life resources


• Medical, dental, prescription, and vision plans


• Get paid on-demand


• Base pay or uncapped commission


• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $42,000 - $52,000 per year * depending on qualifications and experience.

For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal Authorization and Employment Eligibility

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Equal Opportunity Statement

Diverse Candidates are Encouraged to Apply. Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Philadelphia Applicants

Applicants for Philadelphia Jobs Please note that you have rights under the Philadelphia Fair Criminal Record Screening Standards Ordinance. Please click the following link for further information about your rights: https://www.phila.gov/documents/fair-chance-hiring-law-poster/.

Please also note that any consideration of a criminal background check after a conditional offer of employment is made will be an individualized assessment based on your specific record and the duties and requirements of the specific job.

Company Vision & Values

Make it a dream job at Mattress Firm®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.

Application Deadline

Mattress Firm is accepting applications until: 10/31/2026.