Sleep Expert - Sales

Mattress Firm Inc.; Kingstowne (VA); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

On-demand pay with uncapped commission

Job summary

Mattress Firm is seeking a Sleep Expert® to elevate the in-store experience by serving as a trusted sleep authority who helps customers find the right mattress and achieve better sleep.

You will drive sales performance, use digital tools, and support omnichannel initiatives while maintaining customer relationships and upholding company values. Compensation includes base pay with uncapped commissions and a 401(k) match.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain product features and help customers select the right mattress.
• Willingness to use digital tools and follow selling programs.
• Lift and move items up to 50+ pounds.

Responsibilities

• Elevate the in-store experience as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools.
• Cultivate strong customer relationships and follow up after purchase.
• Provide technical knowledge and product information to customers.

Skills

Customer service

Sales

Communication

Product knowledge

Relationship building

Team collaboration

Digital tools proficiency

Tools

CRM software

POS systems

Digital marketing tools

Job description

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

• The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $56,000 - $62,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Now don't fall asleep out there.

Diverse Candidates are Encouraged to Apply.

Application deadline: 08/31/2026.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

What gets us out of bed every morning? Helping people sleep well to live well.

As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day.

In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep.

Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.