Sleep Expert - Sales

Mattress Firm; Arizona; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Uncapped commissions

401(k) match

Job summary

Mattress Firm's Sleep Experts help customers find their mattress and improve sleep, creating an exceptional in-store experience. The role focuses on guiding customers with product knowledge, selling programs, and a seamless omnichannel experience to keep the customer at the center.

You will use digital tools, cultivate relationships, and strive to meet sales KPIs while upholding company values. Compensation includes uncapped commissions and a 401(k) match system.

Qualifications

• Customer-centric selling mindset with strong relationship-building skills.
• Ability to communicate product knowledge to customers and serve as subject matter expert.
• Proven track record of meeting sales KPIs.
• Capability to perform physical tasks (lift 50+ pounds).

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Skills

Customer relationships

Product knowledge

Sales performance

Brand awareness

Physical effort

Tools

Digital selling tools

Job description

Our Sleep Experts are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships.

• Provide technical and product knowledge information to customers and serve as subject matter expert.

• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.

• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).

• Maintain awareness of the competition, advertisements and services offered by competitors.

• Leverage social media to positively impact brand awareness and increase sales.

• Lift, push, or pull 50+ pounds.

CALIFORNIA RESIDENTS

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $60,000 to $75,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.