Sleep Expert - Sales

Mattress Firm Inc.; Keller (TX); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Medical plan

Uncapped commissions

Employee discounts

Career growth

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by becoming a trusted sleep authority and offering best-in-class products. You will drive selling programs using digital tools and support a seamless omnichannel experience, always keeping the customer at the center.

Responsibilities include building relationships with customers, sharing technical product knowledge, achieving sales KPIs, and supporting post-purchase service.

Responsibilities

• Elevate and enhance the customer's in-store experience as a trusted sleep authority.
• Assist with Mattress Firm selling programs using digital tools.
• Support a seamless omnichannel experience, putting the customer at the center.
• Maintain relationships post-purchase and resolve issues.
• Lift, push, or pull 50+ pounds.

Job description

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

Benefits Included

Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $54,000 - $64,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

We are an equal employment opportunity employer and are committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Helping people sleep well to live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.