Sleep Consultant

Sit 'n Sleep; Gardena (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Sit ’n Sleep is hiring Sleep Consultants in Gardena, CA. You will model the company values and drive sales by using bed match technology and sales tools while delivering a high quality guest experience.

You’ll maintain the store, participate in product trainings, and ensure accurate invoice information for deliveries, with a focus on safety and excellent customer service. This full-time role requires flexibility for shifts.

Qualifications

• High school diploma required.
• Strong customer service and sales skills.
• Basic computer literacy with the ability to use company systems.

Responsibilities

• Assist guests with mattress sales using bed match technology and sales tools.
• Service the sale from inception through delivery or pickup; achieve sales targets.
• Prepare the store for business: merchandising, organizing showroom, cleaning.
• Verify invoice information using P-check and 48-hour call-ahead; follow up on orders.
• Shop competition; place signs/banners; complete duties as assigned.
• Maintain a safe work and sales floor by following safety procedures.

Skills

Time management

Teamwork

Attention to detail

Organizational skills

Independent work

Education

High school diploma

Tools

Microsoft Office

Outlook

Job description

Position Summary

Sleep Consultants must role model behaviors which promote company’s purpose, values, and vision statement. They must have a complete understanding of company expectations so, that they can achieve or exceed company sales standards/requirements on a consistent basis. Sleep Consultants must conduct themselves in a professional manner that are aligned with Sit ‘n Sleeps company’s values ( Integrity, Teamwork, Fun Place To Be, Open & Honest Communication, Respect, Passion to Grow and Succeed)

Essential Functions

• The Sit ’n Sleep Experience modeled with every guest every time. Throughout the day will attend to guests utilizing the guest system and providing guests with our bed match technology to reduce guests' chances of picking the wrong mattress. Utilize all provided sales tools as it relates to the daily business (i.e., blue cards, measuring tape, etc.) as deemed appropriate to complete the sale. When appropriate provide customer with all finance and payment option programs (available in our Operation Guidelines).
• Will assist guests throughout the day in the sale of mattress and bedding by modeling the Sit ‘n Sleep Experience (clean house, authentic welcome, framing the experience, makes it easy and lasting impression). Service the sale from inception through in home delivery or pick-up. Responsible for achieving minimum company requirements in all sales categories. Attend various product trainings, company meetings, and other miscellaneous trainings/enrollments in accordance with corporate calendar to maintain up to date job and company knowledge.
• Prepares the store for business by maintaining the integrity of the store which includes merchandising, arranging beds, emptying trash, vacuuming and dusting on a daily basis. Maintain neat & clean organized workstations.
• Utilize P-check and the 48 hour call ahead to ensure all invoice information is accurate prior to delivery. Initiate 48 hour after call to complete the circle of excellent guest service. Reviews previous day’s sales to re-verify information accuracy which is critical to promoting impeccable customer service. Follows up on company’s emails and phone calls regarding order changes, guest service needs, etc.
• Sleep Consultants are to shop competition to compare products and services. Hang signs and banners around the showroom on an as needed basis, tag sale merchandise, and complete other various duties as assigned.
• In order to promote a safe work and sales floor environment, Employees are to follow common sense safety practices, follow all safety procedures and report any unsafe condition to their Supervisor or Human Resources.

Competencies

• Excellent time management skills and ability to multitask
• Team player who works together with multiple teams to create effective solutions.
• Attention to detail and problem solving
• Strong organizational and planning skills
• Excellent computer skills including Microsoft Office, Outlook,
• Ability to work independently.

Work environment

• Typical office environment with standard equipment and tasks.
• Position requires work at a computer/video display terminal and desk for extensive periods of time.
• Must Be Willing to Work Overtime, Holidays and Rotating Shifts.

Physical demands

• The ability to work in a constant state of alertness and in a safe manner is required for this position this position.
• Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods at a stationary/mobile work station.
• Ability to lift 20 pounds.
• Ability to maneuver packages of any weight above 20 pounds with appropriate equipment and/or assistance from another person.

Sit ‘n Sleep will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Sit ‘n Sleep. Applicants who require reasonable accommodations should submit a written request may contact the Human Resources Department via email at [e-mail] or via telephone at 310-608-6838.

Travel Required

• No travel required

Required Education And Experience

• High school diploma required.

Sit ‘n Sleep participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program.

Affirmative Action (AA)/Equal Employment Opportunity (EEO) Statement

Sit ‘n Sleep is an AA/EEO employer and prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This is to acknowledge that I have received a copy of my job description and I understand that it contains information about my role and responsibilities. I agree to read and comply with the job description provided to me. I understand that the Company retains the right to make decisions involving employment as needed in order to conduct its work in a manner that is beneficial to the employees and the Company. I understand that this job description supersedes and replaces any and all prior job descriptions provided to me.

I understand that except for the policy of at-will employment, the Company reserves the right to revise, delete and add to the provisions of this job description at any time without further notice. I understand that no oral statements or representations can change the provisions of this Job Description. I understand that this job description is not intended to create contractual obligations with respect to any matters it covers and that this job description does not create a contract guaranteeing that I will be employed for any specific time period.

THIS COMPANY IS AN AT-WILL EMPLOYER. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS JOB DESCRIPTION, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. NOTHING IN THIS JOB DESCRIPTION OR IN ANY DOCUMENT OR STATEMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYMENT AT-WILL. NO OFFICER, EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT—EXPRESS OR IMPLIED—WITH ME OR ANY EMPLOYEE FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME. ANY AGREEMENT TO EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME WILL BE PUT INTO WRITING AND SIGNED BY THE PRESIDENT or CEO OF THE COMPANY.