Sleep Center Lead

Living Spaces Furniture; San Leandro (CA); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with Company match

Vacation

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture is seeking a Sleep Center Lead in California to blend sales expertise with leadership responsibilities. The role emphasizes delivering the Living Spaces Guest Engagement Model, driving sales per hour, and supporting returns, exchanges, and knowledge sharing.

The position includes leadership duties such as training and coaching while maintaining high standards of guest service in the Sleep Center environment. Strong retail experience is desired.

Qualifications

• High School Diploma or GED required; minimum 2 years of retail experience.
• Experience in a direct customer interactive environment is preferred.
• High volume experience is a plus.

Responsibilities

• Drive proficiency in the Living Spaces Guest Engagement Model to meet or exceed Sales Per Hour.
• Provide product advice and recommendations by assessing guest sleep needs.
• Present a complete sleep solution including mattress, base, pillow, protector, and sheets.
• Ensure Sleep Center is ready by completing daily task lists and following style guides.
• Handle guest emails and CRM follow-up for Sleep Center guests.
• Assist with escalations, returns, exchanges, and discounts per SOP.
• Open/close the Vault per SOP with required documentation.
• Ensure team training and ongoing training modules are completed.
• Interpret data on sleep sales and add-on sales to guide focus.
• Lead with servant leadership to improve guest and team experiences.

Skills

Leadership

Sales

Customer service

Product knowledge

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Summary

The Sleep Center Lead combines the core expertise of the Sales Specialist 1 with expanded role‑based capabilities and a focus on leadership. This position consistently executes the Living Spaces Guest Engagement Model to create a positive and repeat guest experience while achieving targeted Sales per Hour and adhering to all KPI standards. In addition to selling responsibilities, the Sleep Center Lead supports more complex operational transactions, including returns and exchanges, and may assist with knowledge sharing and on‑the‑job support as needed. The role also includes leadership responsibilities such as training and coaching.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Execute and drive proficiency in the Living Spaces Guest Engagement Model by connecting behaviors to expected sales outcomes and meeting or exceeding Sales Per Hour thresholds.
• Provide relevant advice, product knowledge, and product recommendations by conducting rest tests and assessing individual guest sleep needs.
• Present a complete sleep solution aligned to guest needs, including mattress, base, pillow, protector, and sheets.
• Ensure the Sleep Center is “Grand Opening” ready by completing the daily task list and adhering to established style guides.
• Perform all guest email follow‑up and resolve open Customer Relationship Management (CRM) follow‑up tickets for Sleep Center guests
• Assist Store Leadership in resolving guest escalations, returns, exchanges, and discounts in accordance with Standard Operating Procedure (SOP) guidelines.
• Open and close the Vault in compliance with SOP requirements, ensuring all required documentation is accurately completed within established timeframes.
• Ensure all team members complete required training and demonstrate the ability to effectively execute company expectations and ongoing training modules.
• Comprehend, interpret, and apply data related to sleep sales, add‑on sales, and penetration to assess current departmental focus.
• Implement Sleep Center initiatives while cultivating a positive store culture by acting as a servant leader and prioritizing the experiences of both guests and team members.

Education/Experience

High School Diploma or GED equivalent required. Minimum 2 years of retail experience in a direct customer interactive environment. High volume experience is preferred. Equivalent combination of education and experience will be considered.

Computer Skills

To perform this job successfully, an individual must have experience in Microsoft Office programs.

Certificates and Licenses

None required

Supervisory Responsibilities

This position will not have supervisory responsibilities.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation

Compensation: $21.30 - $27.65

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional Available Benefits Upon Meeting Eligibility Requirements Include

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.