Sleep Coach (Call Center Agent)

WellSky; Alabama; Remote; USD 10,000 - 60,000; Full time

Job summary

A progressive healthcare organization seeks a Remote Sleep Coach to conduct patient outreach for CPAP supply reorders. The ideal candidate will engage with patients to promote product sales and ensure compliance and satisfaction. Candidates must have a GED or High School Diploma and be customer-focused, with strong multi-tasking and phone skills. This full-time position offers competitive pay and excellent benefits including medical, dental, and 401(K) plans.

Benefits

Excellent medical, dental, and vision benefits

Mental health benefits

Generous paid time off

Paid parental leave

Educational assistance up to $2500 per year

Responsibilities

• Contact patients quarterly for CPAP supply reorders.
• Promote sales of replacement masks and filters.
• Assess patient usage and satisfaction.
• Verify and update patient records.
• Maintain professionalism and efficiency in interactions.
• Process orders according to specific procedures.

Skills

Customer-focused

Multi-tasking

Exceptional phone skills

Time management

Education

GED or High School Diploma

Job description

Overview

The Sleep Coach is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of this role includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building. We are looking for ambitious, highly motivated individuals who want to be a part of a fast-paced, rapidly growing organization. Applicants must be customer-focused, have the ability to multi-task, and possess exceptional time management and phone skills. If you\'re interested in joining our team, please see additional details below and apply today!

Hours & Location

• This is a remote, full-time position. Candidates must be able to work 40+ hours per week.

• Candidates must reside in one of the following states: Georgia, Alabama, Tennessee, or Texas.

• For all offered candidates, the necessary equipment will be shipped to your home before your start date.

Pay

• As a Sleep Coach, you\'ll start at $13 per hour.

• After 90 days of successful performance, your rate will increase to $15 per hour, and after one year, it will rise to $16 per hour.

Key Responsibilities

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients\' continued compliance and satisfaction.

• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.

• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.

• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.

• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.

• Efficiently navigate the platform to process orders according to client-specific procedures.

• Perform other job duties as assigned.

Required Qualifications

• GED or High School Diploma

Job Expectations

• Willing to work additional or irregular hours as needed

• Must work in accordance with applicable security policies and procedures to safeguard company and client information

• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Benefits

• Excellent medical, dental, and vision benefits

• Mental health benefits through TelaDoc

• Prescription drug coverage

• Generous paid time off, plus 13 paid holidays

• Paid parental leave

• 100% vested 401(K) retirement plans

• Educational assistance up to $2500 per year