Sleep Center Specialist

Saint Francis Hospital, Inc.; New Haven (CT); On-site; USD 34,000 - 50,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a medical office assistant to schedule procedures, collect co-pays, and maintain patient records. The role supports care coordination, uses EPIC/EMR systems, and interfaces with patients to explain financial obligations.

Responsibilities include interviewing patients, balancing cash, and coordinating appointments. The successful candidate will be organized, capable in a fast-paced setting, and comfortable handling billing and administrative tasks in a

Qualifications

• High school diploma or GED required.
• 1+ year of experience preferred; 6 months minimum stated.
• Ability to multitask and manage patient flow in a medical office.

Responsibilities

• Interview patients and document demographic and financial information.
• Collect co-pays and deductibles and issue receipts.
• Prepare and balance cash drawer and deposits.
• Assist providers with patient consultations and care coordination.
• Enter orders into the clinical system accurately.
• Coordinate scheduling and communication with patients and departments.
• Maintain medical records and ensure forms are signed.

Skills

Multitask

Healthcare processes

Interpersonal communication

Organization

PC skills

Patient care

Fast-paced environment

EPIC

EMR

Education

High school diploma or GED

Tools

EPIC

EMR

Job description

Job Summary

Schedules procedures, verifies and inputs patient demographic and insurance/financial information, and creates new patient medical records via phone and/or in person for the purpose of facilitating the effective delivery of patient care. Determines and collects co-pays from patients. Prepares cash receipt, and balances cash drawer. Assists providers with patient consultations and follow-ups, vital signs, patient history, chief complaint, and care coordination for directly referred patients. Reports to the Manager of Sleep Disorder Center. Role is vital to collecting copays and ensuring patient is aware of their financial obligation for services. Role is face of the sleep center to the patient and maintains flow of daily operations.

Minimum Education

High school diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

6 months.

Knowledge, Skills and Abilities

• Ability to multitask.
• Understanding of healthcare delivery processes in the medical office.
• Effective interpersonal and oral communication skills.
• Ability to organize and prioritize work in and effective and efficient manner.
• Demonstrated PC skills.
• Demonstrated patient care skills.
• Ability to work in a fast-paced environment.

Essential Functions and Responsibilities

• Interviews the patient and/or family in order to obtain and document patient demographic and financial information as required.
• Ensures necessary signatures and authorization are obtained on all required paper work.
• Collects deductibles/co-pays appropriate for third party being billed and documents each transaction by making a receipt.
• Refers patients to financial counseling when appropriate and give patients any assistance applications when applicable.
• Maintains medical records including preparation of charts, filing of correspondence and test results.
• Assists in coordination of care through messaging patient telephone calls, scheduling appointments, communicating prescription refills, etc. according to established protocols.
• Successfully uses EPIC, EMR and other computer applications to accomplish tasks according to policies and procedures.
• Tracks ordered or pending tests, procedures or referrals according to protocol.
• Scans or copies all insurance cards and ID's.
• Make copies of any legal documents and places them in the medical record (living wills).
• Explains all required forms, obtains signatures and places these forms in the patient's medical record. (E.g. terms of care and medicare forms).
• Ensures patients receive privacy notices, patient health and safety brochures and financial brochures.
• Schedules based on availability of resources and ensuring reduction of delay in services.
• Coordinates scheduling for any related services needed/required.
• Confirms scheduled appointments.
• Accepts and prioritizes incoming phone calls.
• Notifies appropriate personnel of scheduling changes/cancellations.
• Provides instructions as directed by clinical department.
• Schedules correct procedure.
• Enters orders accurately and efficiently into clinical system.
• Submits physician orders to DME for patient equipment.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.
• Determines and collects co-pays and deductibles from patients.
• Requests payments of self pay balances according to policies.
• Prepares cash receipts, bank deposits and balance cash drawer.
• Assesses and documents general condition of patient including recording chief complaint, vital signs, weight, medications, social history.
• Promotes patient wellness by providing patient education as directed by the provider.
• Maintains exemplary patient satisfaction and participates as an engaged team member.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

Coordinates activities of others (does not supervise). Leads others in same work performed (does not supervise). Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Location

Sleep Disorders Laboratory - Yale Campus Location: Tulsa, Oklahoma 74136

Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.

EEO Statement

EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.