Sleep Center Manager/Supervisor

Living Spaces Furniture; Inland Township (MI); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with company match

Vacation

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture is seeking a Sleep Center Sales Manager to lead mattress sales across our Southern California locations, with training in La Mirada before returning to the home store. Mattress experience is a plus as you drive guest engagement and a store-within-a-store concept, delivering strong guest satisfaction and program adherence.

You will manage staffing, training, and performance while meeting revenue targets and maintaining visual standards that reflect the Living Spaces brand.

Qualifications

• Bachelor's degree in business, design, retail management, sales, merchandising or related field.
• 5 years' experience in direct customer interactive environment; high volume.
• 3 years of management experience.

Responsibilities

• Staffing and scheduling to meet workload and expectations.
• Train and develop team; mentor onboarding coordinator; improve engagement.
• Recruit, lead and develop store teams and hold performance conversations.
• Achieve monthly sales per hour and revenue targets on the retail floor.
• Maintain visual merchandise standards and sleep center brand experience.
• Collaborate with leadership and operations across departments.

Skills

Leadership

Sales

Staff management

Guest engagement

Training & development

Scheduling & staffing

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Position Summary

We are seeking Sleep Center Sales Managers for our Southern California locations. This role will train in La Mirada and then return to their home store to manage. Mattress Experience a plus!

The Sleep Center Manager is responsible for driving the success of the mattress category by surpassing set targets. This role involves ensuring the effective implementation of our guest engagement model, conducting regular one-on-one meetings, and managing performance. The manager is also tasked with maintaining exceptional guest satisfaction levels, as measured in guest surveys.

Position Description

Essential Duties and Responsibilities

• Staffing and Scheduling: Ensure the mattress sales team is fully staffed with the right talent to meet standard work expectations. Schedule coverage to optimize productivity and efficiency.
• Training and Development: Ensure all team members complete training and demonstrate the ability to effectively execute company expectations and ongoing training modules. Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience.
• Leadership and Team Building: Recruit, lead, and develop all team members, fostering a culture of passionate, high-performance teams. Host ongoing talent conversations to develop leadership skills and build the store “bench.” Set clear expectations and hold teams accountable for performance results. Inspire team members through coaching, mentoring, and leading by example.
• Sales and Guest Engagement: Attain monthly Sales Per Hour and Revenue targets by actively selling on the retail floor and demonstrating the Guest Engagement Model. Actively engage team members and guests to assess execution of the Living Spaces Guest Engagement Model. Handle escalated guest situations and resolutions.
• Operational Excellence: Take ownership of the Revive sales floor and financial outcomes through execution of Sales and Operations standard work. Drive results by focusing on SOPs, processes, and procedures. Identify gaps using scorecards and behavioral misses, creating business plans for people and processes.
• Deliver on the Living Spaces Sleep Center promise of a “store within a store” concept, enhanced by the Living Spaces brand, by maintaining visual merchandise standards. Generate energy within the store through recognition and transparent, in-the-moment conversations.
• Collaboration: Build productive working relationships with the Director of Revive, mattress sales team, department store leadership, other Sleep Center Managers within the market, operations, logistics, and visual supervisors.

Qualifications

Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred. 5 years' experience in direct customer interactive environment required; high volume. 3 years of management experience required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.

Supervisory Responsibilities: This position will manage the sleep center supervisor team within the store. Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have accurate view of the market and the company’s future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities. Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.

Other Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Hiring Range

Compensation: $74,000.00 - $98,800.00

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional Available Benefits Upon Meeting Eligibility Requirements Include

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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