SLED Specialist Customer Contract Manager

Cisco Systems, Inc.; California, San Jose (MO, CA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a key player in SLED Finance Operations. This role offers the opportunity to manage legal financing agreements and collaborate with cross-functional teams to drive business success. You'll be instrumental in ensuring compliance and operational efficiency while fostering relationships with partners and customers. Embrace a culture that values diversity, encourages professional growth, and supports a hybrid work model. If you're ready to make a difference and be part of an inclusive future, this is the perfect opportunity for you.

Benefits

Diversity and Inclusion Programs

Paid Volunteer Time

Learning and Development Opportunities

Qualifications

• 4+ years of experience in SLED/FED finance operations.
• Knowledge of leasing operations in SLED lending environments.

Responsibilities

• Manage legal contract execution and due diligence for SLED Finance Operations.
• Lead contract RFPs and ensure compliance with approval processes.

Skills

SLED Finance Operations

Legal Contract Management

Communication Skills

Organizational Skills

Education

Bachelor's Degree

Job description

Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

Application window has been extended until 5/16/2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

RTP location is preferred; internal candidates from other U.S. locations will be considered.

Meet the Team

State and Local Government and Education (SLED) Finance Operations. Cisco Capital, a wholly owned subsidiary of Cisco, has been providing financing since 1996 to channel partners and end-user customers. Our mission is to enable sales and growth by offering tailored financial solutions to promote Cisco products. Cisco Systems Capital is one of the largest technology finance companies globally, backed by Cisco's strong financial position.

Your Impact

You will be the primary contact for SLED Finance Operations regarding legal financing agreement preparation and Business Partner funding. Your responsibilities include establishing and maintaining effective relationships with internal teams, business partners, and customers, and liaising with cross-functional teams such as Sales, Credit, Legal, Tax, and others. Specific duties include:

• Performing legal contract due diligence and managing contract execution, including quality assurance, cycle time, signature authority, and document retention.
• Managing SLED contract operations, ensuring all required documents are prepared and approvals obtained.
• Leading SLED contract RFPs and managing E-Rate operations annually.
• Partnering with SLED sales to assist with contract usage and compliance, and working with partners on documentation, registration, and insurance.
• Supporting strategic programs to drive SLED business and ensuring compliance with approval processes.
• Updating operational processes, contributing to projects, and maintaining reports on activities and compliance.
• Handling transactions in lease/loan financing systems and training on SLED bid tools.
• Addressing customer questions, managing existing contracts, and maintaining related documentation.
• Assisting in partner funding forecasting, supporting audits, and pursuing personal/professional development goals.

Minimum Qualifications

• BS degree with at least 4 years of experience in SLED/FED finance operations.
• Knowledge of leasing operations or experience in SLED lending environments; FED lending experience preferred.
• Strong communication and organizational skills to present complex issues and collaborate across functions.

Preferred Qualifications

• Understanding of Cisco's business objectives and their impact on processes.
• Ability to structure teams and tasks, and provide technical mentorship.
• Discretion in decision-making within broad guidelines.

Why Cisco

#WeAreCisco, where diversity and inclusion power our purpose of building an inclusive future. We value diverse backgrounds, encourage learning and development, and pioneered hybrid work models. Our culture promotes belonging, volunteerism, and making a difference, supported by programs like Inclusive Communities and paid volunteer time. Our mission is to power the internet and help customers reimagine, secure, transform, and meet sustainability goals—advancing toward a more inclusive future for all. Join us and be your authentic self!