Business Program Manager - SLED

NiCE; Sandy (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Endless internal career opportunities

Collaborative and creative environment

Work with industry’s best talent

Job summary

NiCE is seeking a Public Sector Program Management & Operations Manager to lead their Public Sector Sales organization. This role supports operational excellence, enhances sales productivity, and ensures effective management of public sector contracts and RFPs. The ideal candidate will have over five years of relevant experience in technology services, with a strong understanding of SaaS and proven analytical skills. The position offers a collaborative environment with opportunities for growth across the company.

Qualifications

• 5+ years of experience in sales operations or business operations within technology services.
• Strong understanding of SaaS models.
• Deep familiarity with Public Sector contracting processes and commercial procurement practices.

Responsibilities

• Oversee proposal processes and public sector contract management.
• Develop contract strategies aligned to market priorities.
• Maintain and enhance CRM workflows and sales performance reporting.
• Identify and implement improvements in sales workflows.

Skills

Sales operations

Revenue operations

Public Sector contracting

CRM systems

Analytical skills

Project management

Communication skills

Education

Bachelor’s degree in Business, Operations, or a related field

Tools

Salesforce

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Public Sector Program Management & Operations Manager will lead and strengthen our Public Sector Sales organization by supporting operational excellence. This role improves sales productivity, supports public sector contracts and contract management, supports public sector RFPs and RFP management, enhances process discipline, and supports revenue growth through streamlined workflows, high‑quality analytics, and impactful proposal contributions. The ideal candidate is highly organized, analytically strong, and experienced in technology services in the public sector with a proven ability to support sales teams. This role also works cross‑functionally with Delivery, Operations, Partner and Alliances, Finance, Legal, and Contracts teams to ensure operational excellence.

Candidates are required to be on‑site 2‑days a week in NiCE's office locations. Richardson, TX; Hoboken, NJ; Salt Lake City, UT, or Atlanta, GA

How will you make an impact?

Proposal Management & Contract Support

• Oversee and manage the process for all incoming proposals, public sector contract windows, RFP/RFI requests, ensuring timely responses, tracking, and outcomes.
• Track and align with sales on public sector contracting requirements, openings, and lifecycle management of the agreements in place.

Contract Management & Strategy

• Develop and execute a forward‑looking state and cooperative contract strategy aligned to go‑to‑market priorities; anticipate procurement needs 12 – 18 months in advance and establish required vehicles ahead of revenue timelines.
• Establish, expand, and renew statewide and cooperative contracts to include new products, services, and pricing models that support growth objectives.
• Track contract utilization and performance, identifying opportunities to optimize scope, usability, and adoption across priority markets.

Sales Operations & Process Optimization

• Maintain and enhance CRM workflows (Salesforce preferred), data accuracy, and sales tool utilization.
• Lead forecasting, pipeline management, and sales performance reporting.
• Provide insights on pipeline health, win/loss trends, and revenue drivers to support strategic decision‑making.
• Assist with strategic planning, quota setting, and territory alignment.
• Identify inefficiencies in sales workflows—such as proposal turnaround, SOW generation, and customer onboarding processes—and implement improvements.

Have you got what it takes?

• Bachelor’s degree in Business, Operations, or a related field
• 5+ years of experience in sales operations, revenue operations, or business operations, ideally within technology services.
• Strong understanding of SaaS models
• Deep familiarity with Public Sector contracting processes (RFPs, SOWs, IDIQs, BPA call orders) and commercial procurement practices.
• Advanced proficiency with CRM systems, sales enablement tools, and automation processes for contract reviews and approvals.
• Exceptional communication, analytical, and project management skills.
• Ability to work cross‑functionally in a fast‑paced, highly technical environment.
• Skilled at developing and presenting executive‑level communications and data visualization.

Preferred Skills/Experience

• Experience in Public Sector technology, consulting and assessment.

What’s in it for you?

Join an ever‑growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID

10702

Reporting into

VP of Sales Operations

Role Type

Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.