SkyDeck Security Officer - Willis Tower - Chicago Loop

Titan Security Group; Chicago (IL); On-site; Full time

Job summary

Titan Security Group is seeking an Unarmed Security Officer for the Willis Tower's SkyDeck. Responsibilities include providing customer service, monitoring security cameras, conducting patrols, and responding to incidents. Candidates should be at least 18 years old, possess a high school diploma, and be able to maintain a valid Illinois PERC. Competitive pay at $19 per hour with benefits such as 100% paid medical coverage and opportunities for career advancement.

Benefits

Paid time off

Paid holidays

100% medical coverage

Dental and vision insurance

Skills-enhancing training

Qualifications

• Must be at least 18 years of age.
• Able to acquire and maintain a valid Illinois PERC.
• Experience in customer service or security preferred.

Responsibilities

• Provide excellent customer service while on duty.
• Monitor security cameras and conduct patrols.
• Assist with incidents and maintain accurate logs.

Skills

Customer Service

Monitoring

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Overview

Marksman-Titan Security Group is built on serving our clients and building careers–just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support.

Named as a nationally recognized Top Workplace in 2024 and 2025, Marksman-Titan’s customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of Commitment, Service, Integrity, Drive, and Innovation help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are hiring an Unarmed Security Officer to work at the SkyDeck inside the Willis Tower. The schedule for this position is: Sunday-Tuesday 8:30am-10:30pm (approximate end time) and Wednesday 8:30am-3pm (about 45-47 hours/week).

Responsibilities

Responsibilities of Willis Security Officers include, but are not limited to:• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information• Control access for patrons, visitors or vendors as required• Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment• Maintain clear, accurate logs pertaining to people or property including packages• Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management• Other duties as assigned

Qualifications

Required Qualifications of Security Officers:• Must be at least 18 years of age• High School diploma or general education degree (GED)• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements• Able to pass pre-employment drug screen and criminal background check• Able to read, write, speak, and understand English• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

• Must be comfortable with heights and elevators

Preferred Qualifications of Security Officers:• 1 year experience as a security officer or in a customer service, retail, hotel, or restaurant position• Bi-lingual considered a plus• Proficiency with Microsoft Office software

Pay and Benefits for Security Officers:• $19 / hour (non-negotiable)

• Paid time off and paid holidays• Medical covered at 100% under Union Health Service, and Dental, Vision, and Disability insurance• Opportunities for career growth and promotion• Skills-enhancing training

EOE/M/F/D/V

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