Skincare Consultant - Chico, CA

PhyNet Dermatology LLC (External); Chico (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a Skincare Coordinator to oversee the cosmetic concierge team and ensure exceptional service for cosmetic patients. You will review treatment plans, coordinate financing, schedule appointments, and manage patient product needs, while supporting cosmetic marketing efforts to drive sales growth.

The role emphasizes concierge-level service, team leadership, and collaboration with leadership to meet revenue targets, with a focus on patient satisfaction

Qualifications

• At least 1 year in a dermatology office or spa setting.
• 2–3 years in retail sales or customer service.
• Proficient in Microsoft Office applications.
• Strong interpersonal and communication skills.
• Ability to train and mentor team members.
• Experience contributing to and executing marketing strategies.

Responsibilities

• Lead the cosmetic front office team, establishing and maintaining high service standards.
• Greet patients, check-in/check-out, and align scheduling with patient needs.
• Build and retain patient relationships through compassionate care.
• Educate patients about cosmetic services and products to support informed decisions.
• Coordinate appointments for multiple procedures for seamless scheduling.
• Collaborate to meet daily/monthly cosmetic revenue targets as directed by leadership.
• Serve as a knowledge leader on cosmetic products/services and train staff accordingly.
• Address patient concerns via calls, emails, or messages within 24 hours.
• Anticipate and fulfill patient needs to deliver a concierge-level experience.
• Plan and execute marketing events to promote cosmetic services and products.
• Monitor inventory for retail and treatment products.

Skills

Customer service

Team leadership

Training & mentoring

Interpersonal communication

Marketing collaboration

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Skincare Coordinator is responsible for overseeing the cosmetic concierge team, ensuring exceptional service delivery to cosmetic patients. This role involves reviewing treatment plans, coordinating financing options, scheduling appointments, and managing patient product needs. A primary focus is placed on delivering superior customer service while contributing to the practice’s cosmetic marketing strategies to drive sales growth.

Pay and Hours

Pay range is $20 - $23 Hourly. Hours are Monday - Friday, 8 hours daily.

Essential Functions

• Lead the cosmetic front office team, establishing and maintaining a high standard of service excellence.
• Greet patients and handle check-in and check-out processes, ensuring their scheduling needs are met promptly and efficiently.
• Build and retain patient relationships by providing compassionate and exceptional care.
• Educate patients about available cosmetic services and products, fostering informed decision-making.
• Coordinate and manage appointments for multiple procedures, ensuring seamless scheduling.
• Collaborate with the team to achieve daily and monthly cosmetic revenue targets as set by leadership.
• Serve as a knowledge leader on cosmetic products and services, training team members as necessary.
• Address and resolve patient concerns regarding products or services, responding to inquiries via calls, emails, or messages within 24 hours.
• Anticipate and fulfill patient needs, ensuring a concierge-level experience for all.
• Plan and execute marketing events to promote cosmetic services and products.
• Monitor and maintain adequate inventory levels for retail and treatment products.
• Demonstrate regular and reliable attendance to support practice operations.
• Perform additional duties as assigned by management.

Knowledge, Skills, & Abilities

• High school diploma or equivalent required.
• Experience:
• Minimum of one (1) year in a dermatology office or spa setting.
• Two to three (2-3) years of experience in retail sales or customer service.
• Technology Proficiency:
• Proficient in Microsoft Office applications.
• Additional Skills:
• Strong ability to train and mentor team members.
• Excellent interpersonal and communication skills.
• Proven capability to contribute to and execute marketing strategies.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

As set forth in PhyNet Dermatology LLC (External)’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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