Skills Trainer (Middlesex County)

Northeast Arc; Massachusetts; Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Generous paid time off

403b retirement plan

Job summary

Northeast Arc helps people with disabilities become full participants in the community, offering hands-on support through the MassHealth PCA program. The Skills Trainer works in a PCM setting, guiding clients through applications and ongoing care, often combining office and home visits.

Role emphasizes building meaningful relationships, documenting progress, and collaborating with nurses, therapists, and staff to ensure high-quality service while enabling independence for program participants.

Qualifications

• Education: High School Diploma or equivalent required; BABS in Human Service field preferred.
• Experience: Prior experience with individuals with disabilities preferred; bilingual a plus.
• Skills and Knowledge: Strong interpersonal and customer service skills; excellent organizational and communication abilities; proficient with data entry and MS Office.

Responsibilities

• Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist and prepare PCA applications for submission to the consumers insurer
• Teach individuals how to successfully hire train supervise and pay their own Personal Care Attendants once program approval is received
• Provide skills training to consumers with an active Prior Authorization following the approved Medicaid curriculum and educate them on all phases of the PCA program including how to be an employer hiring PCAs managing PCA payroll and associated paperwork and how to manage the personal care program
• Conduct home visits to assess consumer needs and deliver in person support and training
• Maintain accurate and timely documentation of consumer interactions and progress in the program database
• Support consumers and surrogates through ongoing case management responding to questions and changes in care needs
• Collaborate with the interdisciplinary PCM team including nurses occupational therapists and administrative staff to ensure coordinated high quality service delivery
• Participate in all department meetings and trainings related to the Medicaid PCA Program

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Attention to detail

Data entry

Bilingual

Home visiting

Disability services

Education

High School Diploma or equivalent

BABS in Human Service field preferred

Tools

Microsoft Office

Job description

Location Hybrid in the Middlesex County Area Schedule Mon Fri 9am 5pm Target Salary 23 25 hourly Please note that the pay range provided is a good faith estimate for the position at the time of posting Actual compensation will be dependent on multiple factors including but not limited to the individuals experience education and internal equity

Job Summary

The Northeast Arc helps people with disabilities become full participants in the community; choosing for themselves how to live learn work socialize and play The Skills Trainer plays a meaningful community facing role within Northeast Arcs Personal Care Management PCM program directly supporting that mission every day The Northeast Arc Personal Care Management PCM program serves about 5000 individuals living in communities throughout northeastern Massachusetts Greater Boston and the Metro West area As a Skills Trainer you will work at the heart of this program helping people with long term disabilities navigate the MassHealth Personal Care Attendant PCA program so they can live at home with greater independence and confidence The Skills Trainer assists service recipients in the application for and management of Personal Care Attendant PCA program services This includes assessing personal care needs guiding consumers through the application process and providing hands on education so they are equipped to successfully manage their own care The role combines office and community based work offering variety and the opportunity to build genuine lasting relationships with the individuals you serve

Responsibilities

• Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist and prepare PCA applications for submission to the consumers insurer
• Teach individuals how to successfully hire train supervise and pay their own Personal Care Attendants once program approval is received
• Provide skills training to consumers with an active Prior Authorization following the approved Medicaid curriculum and educate them on all phases of the PCA program including how to be an employer hiring PCAs managing PCA payroll and associated paperwork and how to manage the personal care program
• Conduct home visits to assess consumer needs and deliver in person support and training
• Maintain accurate and timely documentation of consumer interactions and progress in the program database
• Support consumers and surrogates through ongoing case management responding to questions and changes in care needs
• Collaborate with the interdisciplinary PCM team including nurses occupational therapists and administrative staff to ensure coordinated high quality service delivery
• Participate in all department meetings and trainings related to the Medicaid PCA Program

Qualifications

• Education High School Diploma or equivalent required BABS in Human Service field preferred
• Experience Prior experience providing service to individuals with disabilities preferred Bilingual a plus
• Skills and Knowledge Strong interpersonal and customer service skills Excellent organizational skills and attention to detail Strong interviewing and assessment skills Excellent written and verbal communication skills Must be proficient in Microsoft Office applications and entering narrative and other data into a database Experience with home visiting and previous work with individuals with disabilities preferred

Driving Requirements

Valid drivers license and access to a reliable vehicle

Physical Demands

Sitting at desk 50 of workday or in vehicle Standing and walking 50 of workday

Work Environment

Community environmenthome visiting hybrid work office and remote Moderate to loud noise Ability to travel for work related eventsMust successfully complete and pass all required background checks as a condition of employment

Benefits & Perks

• Medical dental and vision coverage for employees working an average 30 hours per week
• Generous paid time off including vacation sick time and 12 paid holidays
• Flexible Spending Accounts health care and dependent care
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403b retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development trainings conferences CEUs and moree
• Academy online learning platform
• Mileage reimbursement where applicable
• Additional perks including employee discounts and more

About Us

Northeast Arc is a non profit organization with the goal of ensuring that children and adults with disabilities are able to live work engage in civic life and play in the community Employment at Northeast Arc is more than just a job We are a mission driven agency committed to changing lives and discovering abilities Whether its the individuals we serve or our employees who support them we know that each person has a unique set of skills and contributions to make

EEO Statement

We are an Equal Opportunity employer and do not discriminate on the basis of race ancestry color religion sex age marital status sexual orientation national origin medical condition disability veteran status or any other basis protected by law

Keywords Skills Trainer Personal Care Management PCA Program MassHealth Home Visiting