Skills Trainer

Northeast Arc; Massachusetts; Hybrid; USD 32,000 - 34,000; Full time

Job summary

The Northeast Arc seeks a Skills Trainer to support the Personal Care Management program in the Essex County area. You will help individuals with disabilities navigate the MassHealth PCA program, assist with applications, and provide hands-on education so clients live more independently at home.

This role combines office and field work, including home visits, documentation, and collaboration with nurses, therapists, and staff. Hybrid schedule Mon–Fri, 9am–5pm, with a mission-driven team.

Qualifications

• Education: High School Diploma or equivalent required.
• BABS in Human Service field preferred.
• Experience: Prior experience providing service to individuals with disabilities preferred; bilingual a plus.

Responsibilities

• Assess personal care needs and prepare PCA applications in collaboration with a nurse and OT.
• Teach consumers to hire, train, supervise and pay PCAs after approval.
• Conduct home visits to assess needs and provide in-person support and training.
• Maintain accurate documentation of interactions and progress in the program database.
• Support consumers and surrogates through ongoing case management and changes in care needs.
• Collaborate with PCM team to ensure quality service delivery and participate in trainings.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

MS Office proficiency

Data entry / database

Home visiting experience

Disability services experience

Bilingual

Education

High School Diploma or equivalent

BABS in Human Service field preferred

Tools

Microsoft Office

Job description

Location: Hybrid in the Essex County Area

Schedule: Mon - Fri 9am - 5pm

Target Salary: 23 25 hourly. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors including but not limited to the individuals experience, education and internal equity.

Job Summary

The Northeast Arc helps people with disabilities become full participants in the community; choosing for themselves how to live, learn, work, socialize and play. The Skills Trainer plays a meaningful community-facing role within Northeast Arc's Personal Care Management (PCM) program directly supporting that mission every day. The Northeast Arc Personal Care Management (PCM) program serves about 5000 individuals living in communities throughout northeastern Massachusetts, Greater Boston, and the Metro West area. As a Skills Trainer you will work at the heart of this program, helping people with long‑term disabilities navigate the MassHealth Personal Care Attendant (PCA) program so they can live at home with greater independence and confidence. The Skills Trainer assists service recipients in the application for and management of Personal Care Attendant (PCA) program services. This includes assessing personal care needs, guiding consumers through the application process and providing hands‑on education so they are equipped to successfully manage their own care. The role combines office and community-based work, offering variety and the opportunity to build genuine lasting relationships with the individuals you serve.

Responsibilities

• Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist and prepare PCA applications for submission to the consumer’s insurer; Teach individuals how to successfully hire, train, supervise and pay their own Personal Care Attendants once program approval is received.
• Provide skills training to consumers with an active Prior Authorization following the approved Medicaid curriculum and educate them on all phases of the PCA program including how to be an employer (hiring PCAs), managing PCA payroll and associated paperwork, and how to manage the personal care program.
• Conduct home visits to assess consumer needs and deliver in‑person support and training.
• Maintain accurate and timely documentation of consumer interactions and progress in the program database.
• Support consumers and surrogates through ongoing case management, responding to questions and changes in care needs.
• Collaborate with the interdisciplinary PCM team (including nurses, occupational therapists and administrative staff) to ensure coordinated, high‑quality service delivery.
• Participate in all department meetings and trainings related to the Medicaid PCA Program.

Qualifications

• Education: High School Diploma or equivalent required. BABS in Human Service field preferred.
• Experience: Prior experience providing service to individuals with disabilities preferred; Bilingual a plus.

Skills and Knowledge

• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong interviewing and assessment skills.
• Excellent written and verbal communication skills.
• Must be proficient in Microsoft Office applications and entering narrative and other data into a database.
• Experience with home visiting and previous work with individuals with disabilities preferred.

Driving Requirements

• Valid driver's license and access to a reliable vehicle.

Physical Demands

• Sitting at desk 50% of workday or in vehicle.
• Standing and walking 50% of workday.
• Work Environment: Community environment / home visiting, hybrid work, office and remote.
• Moderate to loud noise.
• Ability to travel for work related events.
• Must successfully complete and pass all required background checks as a condition of employment.

Benefits & Perks

• Medical, dental and vision coverage for employees working an average 30 hours per week.
• Generous paid time off including vacation, sick time and 12 paid holidays.
• Flexible Spending Accounts for health care and dependent care.
• Group Life Insurance.
• Additional voluntary insurance options and discount programs.
• 403b retirement plan with limited company match.
• Employee Assistance Program and Mental Health Hub.
• Ongoing professional development trainings, conferences, CEUs and more.
• Academy online learning platform.
• Mileage reimbursement where applicable.
• Additional perks including employee discounts.

About Us

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission‑driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

EEO Statement

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status or any other basis protected by law.

Keywords

Skills Trainer, Personal Care Management, PCA Program, MassHealth, Home Visiting