Skilled Visit Coordinator - Registered Nurse

Angels-of-Care-Pediatric-Home-Healt; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, & Vision Plans

HSA/FSA

Mental Wellness Benefits

401K

Job summary

Angels of Care Pediatric Home Health is seeking a Skilled Visit Coordinator to oversee scheduling and coordination of pediatric clinical visits across Texas branches. The role emphasizes timely service delivery, cross-functional collaboration, and adherence to HIPAA and organizational standards.

The coordinator will maintain accurate schedules, address barriers, and work with clinical leadership and field clinicians to balance patient needs with clinician availability and regulatory requirements.

Qualifications

• Must be a Registered Nurse with an active license (RN).
• Minimum 3 years in healthcare coordination, scheduling, operations, customer service, or similar environment.
• Experience with pediatric home health or clinical services is preferred.
• Proficiency with electronic medical records and scheduling systems is preferred.

Responsibilities

• Coordinate skilled clinical visits to ensure timely delivery of services.
• Maintain clinician schedules and visit information in EMR and scheduling systems.
• Partner with clinical leadership and field clinicians to align visits with client needs and constraints.
• Monitor upcoming visits and proactively address scheduling gaps or conflicts.
• Communicate schedule changes promptly to clinicians, clients, families and stakeholders.
• Identify opportunities to optimize clinician utilization and reduce missed visits.
• Maintain accurate documentation of scheduling activity and visit status per standards.
• Elevate unresolved scheduling or service-delivery concerns to leadership for timely resolution.

Skills

RN

Healthcare coordination

Scheduling

Operations

Customer service

Education

RN licensure

Tools

EMR systems

Scheduling software

Job description

Location: This position can be based from any Angels of Care branch office in Texas.

Travel: Occasional travel required.

The Skilled Visit Coordinator supports the timely, accurate, and efficient coordination of skilled clinical visits for Angels of Care Pediatric Home Health. This position serves as an important operational connection among clients and families, field clinicians, clinical leadership, and internal support teams to promote continuity of care, appropriate clinician utilization, and timely delivery of authorized services.

The Skilled Visit Coordinator is accountable for maintaining accurate schedules and visit information, identifying and resolving scheduling barriers, communicating changes promptly, and escalating concerns that could affect client care or compliance. The role works with a high degree of organization, urgency, and attention to detail while supporting Angels of Care's commitment to exceptional, compassionate care and the HALOS values of Heart, Advocacy, Love, Outreach, and Speed.

Duties and Responsibilities

• Coordinate skilled clinical visits to support timely delivery of ordered and authorized services while promoting continuity of care for clients and families.
• Maintain accurate clinician schedules, visit assignments, and related information within applicable scheduling, electronic medical record, and operational systems.
• Partner with clinical leadership and field clinicians to align visit assignments with client needs, clinician availability, qualifications, geographic considerations, and organizational requirements.
• Monitor upcoming and outstanding visits and proactively address scheduling gaps, cancellations, conflicts, or other barriers that could disrupt continuity of care.
• Communicate schedule changes and visit-related information promptly and professionally to clinicians, clients, families, and appropriate internal stakeholders.
• Support effective clinician utilization by identifying scheduling opportunities, balancing operational priorities, and helping minimize avoidable missed or delayed visits.
• Maintain accurate and timely documentation related to scheduling activity, communications, visit status, and required follow-up in accordance with organizational standards.
• Identify and elevate unresolved scheduling, staffing, clinical, authorization, or service-delivery concerns to the appropriate leader to support timely resolution and regulatory compliance.
• Collaborate across clinical, operations, staffing, authorization, intake, and other support functions to facilitate coordinated client service and effective care transitions.
• Oversee training and competencies for all skilled visits nurses
• Monitor assigned workflows, reports, and work queues to ensure required actions are completed accurately and within established timelines.
• Protect confidential client and employee information and perform responsibilities in accordance with HIPAA, applicable healthcare requirements, and Angels of Care policies and procedures.
• Contribute to process improvement, team coverage, training, and other department initiatives that strengthen service quality, operational efficiency, scalability, and the client and clinician experience.

Qualifications:

• Registered Nurse required
• 3+ years of related professional experience in healthcare coordination, scheduling, operations, customer service, or a comparable environment required
• Experience supporting home health, pediatric healthcare, skilled nursing, therapy, or another clinical service environment strongly preferred.
• Experience coordinating clinician schedules, patient appointments, or field-based healthcare services preferred
• Experience working with electronic medical record, scheduling, or healthcare workflow systems preferred

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information: Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.