Skilled Services Technician

NTT DATA, Inc.; Carolina (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

NTT DATA, Inc. is seeking a Skilled Services Technician to perform on-site, remote, and telephonic support, installing and testing software and hardware at client sites. You will maintain servers and network hardware, diagnose issues, and provide technical support while escalating complex problems as needed.

You may lead a team informally and assist with client engagement to deliver a quality solution. The role requires solid IT experience, AD knowledge, and a focus on customer service

Qualifications

• High school diploma or equivalent qualification.
• Vendor/product certification preferred; A+ certification beneficial.
• Solid demonstrable experience in an IT environment with relevant server OS.

Responsibilities

• Provides on-site, remote, and telephonic support; installs and tests software/hardware.
• Performs routine server and network maintenance tasks.
• Monitors ITSM queues and escalates unresolved issues as needed.
• Contributes to client engagement to ensure a quality solution for the client.

Skills

Interpersonal skills

Verbal & written communication

Problem solving

Team player

Active Directory

Education

High school diploma

A+ certification (preferred)

Tools

ITSM tools

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Skilled Services Technician has solid relevant experience and is responsible for basic equipment setup and configuration of associated software at client sites. This role collaborates and works closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware. This role is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate. The Skilled Services Technician provides telephonic, remote, and on-site support to clients and often acts as an informal team leader.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at levels of complexity requiring considerable judgement and initiative.
• Ensures the operational hardware and the associated software are installed on client sites.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• May act as an informal team leader.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience

• Solid demonstrable related experience grained within a similar IT environment.
• Solid demonstrable related experience with the relevant operating systems on server platforms.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an @nttdata.com email address.