SkillBridge Trainee (IT End User Services Technician)

General Dynamics - Ordnance and Tactical Systems (FL,TX,VA, IL); Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a SkillBridge Trainee for IT End User Services. This exciting opportunity allows military personnel to gain valuable civilian experience while providing essential technical support to internal users. Trainees will troubleshoot hardware and software issues, collaborate with teams, and maintain service standards. This program is designed for individuals nearing the end of their military service, offering a unique chance to develop critical skills in a supportive environment. If you're ready to transition into a rewarding civilian role, this internship is perfect for you.

Qualifications

• Must have served at least 180 days on active duty.
• Candidates should possess vocational/technical training degree.

Responsibilities

• Provides technical support to internal users of computer applications and hardware.
• Troubleshoots and resolves basic computer, application, and performance issues.

Skills

Technical Support

Troubleshooting

Communication

Problem-Solving

Education

Vocational/Technical Training Degree

Job description

SkillBridge Trainee (IT End User Services Technician)

Job Locations

US-FL-St Petersburg

Requisition ID

2025-33661

Position Type

Full Time

Position Classification

On-Site

Job Function

Information Technology

Overview

This is an onsite role located in St. Petersburg, Florida.

The GDOTS DoD Skillbridge Internship program is open to all ranks, enlisted or officer, may apply. Participants are not eligible for compensation from the company, as they continue to receive military compensation and benefits as active-duty service members. A GDOTS DoD Skillbridge Internship, whether entry or mid-level, is an opportunity for individuals to gain valuable civilian experience through specific industry training during their last 6 months of service, for up to 180 days. Participation in GDOTS DoD Skillbridge Internship Program is voluntary, Service member-initiated, and must be authorized by the individual's chain of command prior to the start of the internship. Successful completion of all necessary company agreements and documentation will also be required.

This program is being afforded to both active-duty Military Members of all supporting branches and Military Spouses. You will job-shadow and learn from experienced leaders and other smart, motivated people. This program will help you develop best in class skills on mission critical work.

Major Position Responsibilities

Provides technical support to the organization's internal users of computer applications and hardware (e.g.,

PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems

status and downtime procedures and is typically located within a call center | Collaborates with network

services, software systems engineering and/or application development in order to restore service and/or

identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems

* Responds to end-user requests for technical assistance by phone, email, or ticketing system.

* Troubleshoots and resolves basic computer, application, system, device, access, or

performance issues.

* Uses established processes and procedures to document, track, and resolve reported

problems and to meet operational service levels and standards.

* Utilizes product information or solution database to research, troubleshoot, and deliver

solutions.

* Advises users on the methods, steps, and actions to resolve and avoid future issues and

provides documentation as needed.

* Escalates problems to appropriate levels or teams to achieve issue resolution.

* May support installs or upgrades of software or devices, set up user profiles, or re-set

passwords.

* Fulfills all service level standards for response time and quality.

Basic Qualifications

DoD SkillBridge Eligibility:

Has served at least 180 days on active duty
• Is within 12 months of separation or retirement
• Will receive an honorable discharge
• Has taken any service TAPS/TGPS
• Has attended or participated in an ethics brief within the last 12 months
• Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.
• Meets DoD SkillBridge Qualifications as per DODI 1322.29.

Candidates for this position should possess a Vocational/Technical Training Degree and/or an equivalent combination of education and experience.