Ski Valet Technician

Ski Butlers; South Lake Tahoe (NV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Epic Tahoe Local Pass

Employee pass: Alterra/Mountain Co.

Ikon Pass discount (upgrade)

Discounts on equipment brands

401K plan with match

Job summary

Ski Butlers is seeking a Ski Valet Technician for Edgewood Tahoe Resort in South Lake Tahoe. You will welcome guests, store and retrieve ski equipment, assist with fittings, and coordinate with hotel teams to create a seamless guest experience.

The role requires weekend/holiday work and offers a base wage of $18 per hour plus tips, with opportunities for growth and a comprehensive benefits package within a seasonal framework.

Qualifications

• Hospitality experience preferred, not required.
• Weekend and holiday work required.
• Daily operations are split into morning and evening shifts.

Responsibilities

• Uphold Ski Butlers and Edgewood brand standards through exceptional service.
• Welcome guests, store equipment, and assist with fittings.
• Provide information about resort operations and local area.
• Set up the next shift and prepare teammates for success.
• Basic tuning and equipment maintenance as needed.

Skills

Hospitality experience

Customer service

Communication

Teamwork

Job description

Seasonal (Seasonal)Job Title: Ski Valet TechnicianLocation: South Lake Tahoe, CA (Edgewood Tahoe Resort)Terms: Seasonal, full and part time roles availablePay: $18/hour base wage, plus tips.Requirements:Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!About us:Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:Service | Simple | Purposeful | Curious | GiveDelivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.About the role:Valet technicians are the face of Ski Butlers at our on-site hotel service center locations. This role aims to provide a seamless experience for all hotel guests using the hotel’s skier services. From arrival to departure, valet technicians' welcome guests to the resort, store their equipment for daily use, work with hotel team members and create a genuine, personal hospitality experience unlike any other.Perks and Benefits:Reimbursement for Epic Tahoe Local PassFree Alterra Mountain Company Employee pass:Unlimited access to all AMC owned resortsAbility to upgrade to full Ikon Pass at heavily discounted rateAbility to ski everyday* Barring blackout datesAccess to 645+ industry discounted brands through ExpertvoiceDiscounted access to Rossignol/Dynastar/Lange equipment401K benefit and match for ALL staff members over 18 years oldPrimary Responsibilities:Uphold Ski Butlers and Edgewood brand standards through exceptional customer service while meeting our Key Customer Requirements:KCR #1: On Time – arriving within 5 minutes of the agreed upon timeKCR #2: Communication – setting clear expectations around the entire scope of serviceKCR #3: Equipment – choosing the right equipment for each guest given their skills and current conditions at the resortProvide timely, accurate placement and retrieval of guest's skis and other related stored equipmentSupport: assist guests with fitting and adjusting Ski Butlers equipment as neededPickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next useAssist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledgeSetting up the next shift and future team members for successEnhance the overall skier experienceSecondary Responsibilities:Basic ski/snowboard tuning, waxing and general equipment maintenanceMaking/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voiceTaking reservations and issuing refundsAnticipating guest needsRe-stock amenitiesAbility to work confidently in a fast-paced environment