Ski Technician & Gear Expert

Retail Concepts, Inc.; Houston (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Sun & Ski Sports in Houston is seeking a driven Ski Technician to join our team. You will deliver expert ski tuning, gear recommendations, and hands-on service to guests in a fast-paced retail setting.

The ideal candidate has 1+ year of service technician experience, strong customer service and selling skills, and basic computer skills for POS. This role pays hourly with commission and supports a passion for winter sports.

Qualifications

• Experience with ski and/or snowboard tuning.
• Minimum 1 year of service technician experience.
• Background in retail and customer service preferred.
• Strong selling skills and a passion for delivering excellent customer service.
• Exceptional interpersonal and communication skills to build lasting customer relationships.

Responsibilities

• Greet every customer with enthusiasm and a genuine smile, creating a welcoming environment.
• Provide exceptional customer service, exceeding guest expectations with every interaction.
• Assess and determine each customer’s equipment needs based on skill level and preferences.
• Perform high-quality tunes, mounting, adjustments, and repairs in accordance with company and industry guidelines.
• Follow all safety protocols for the use of tools and equipment.
• Accurately complete work order documentation and prioritize service requests efficiently.
• Ensure all pricing is accurate, including promotional and advertised specials.
• Act as a knowledgeable resource, offering expert advice on ski gear and related products.
• Stay familiar with in-store merchandise, including brands, features, and benefits, to provide tailored recommendations.
• Remain current on ski industry trends and participate in product knowledge clinics or training camps.
• Report any suspicious activity or safety concerns to management.
• Maintain loss prevention standards, including accurate cash handling and minimizing inventory shrinkage.

Skills

Customer service

Sales skills

Interpersonal communication

Product knowledge

Job description

Sun & Ski Sports in Houston is seeking a driven Ski Technician to join our team. You will deliver expert ski tuning, gear recommendations, and hands-on service to guests in a fast-paced retail setting.

The ideal candidate has 1+ year of service technician experience, strong customer service and selling skills, and basic computer skills for POS. This role pays hourly with commission and supports a passion for winter sports.