Ski Technician

Retail Concepts, Inc.; Houston (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Sun & Ski Sports in Houston is seeking a driven Ski Technician to join our team. You will deliver expert ski tuning, gear recommendations, and hands-on service to guests in a fast-paced retail setting.

The ideal candidate has 1+ year of service technician experience, strong customer service and selling skills, and basic computer skills for POS. This role pays hourly with commission and supports a passion for winter sports.

Qualifications

• Experience with ski and/or snowboard tuning.
• Minimum 1 year of service technician experience.
• Background in retail and customer service preferred.
• Strong selling skills and a passion for delivering excellent customer service.
• Exceptional interpersonal and communication skills to build lasting customer relationships.

Responsibilities

• Greet every customer with enthusiasm and a genuine smile, creating a welcoming environment.
• Provide exceptional customer service, exceeding guest expectations with every interaction.
• Assess and determine each customer’s equipment needs based on skill level and preferences.
• Perform high-quality tunes, mounting, adjustments, and repairs in accordance with company and industry guidelines.
• Follow all safety protocols for the use of tools and equipment.
• Accurately complete work order documentation and prioritize service requests efficiently.
• Ensure all pricing is accurate, including promotional and advertised specials.
• Act as a knowledgeable resource, offering expert advice on ski gear and related products.
• Stay familiar with in-store merchandise, including brands, features, and benefits, to provide tailored recommendations.
• Remain current on ski industry trends and participate in product knowledge clinics or training camps.
• Report any suspicious activity or safety concerns to management.
• Maintain loss prevention standards, including accurate cash handling and minimizing inventory shrinkage.

Skills

Customer service

Sales skills

Interpersonal communication

Product knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 - WTHMR, Houston, TX, US

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is seeking a driven and skilled Ski Technicianto join our team! We’re looking for a passionate individual who thrives in a team-oriented, high-energy environment and is committed to delivering exceptional service. As a Ski Technician, you’ll help guests get the most out of their time on the slopes by providing expert advice, precise equipment tuning, and a fun, interactive customer experience. This is an amazing opportunity to turn your passion for winter sports into a rewarding role within a fast-paced, customer-first retail environment. If you’re ready to work hard, love what you do, and bring the stoke every day — we want to meet you!

JOB RESPONSIBILITIES

• Greet every customer with enthusiasm and a genuine smile, creating a welcoming environment.
• Provide exceptional customer service, exceeding guest expectations with every interaction.
• Assess and determine each customer’s equipment needs based on skill level and preferences.
• Perform high-quality tunes, mounting, adjustments, and repairs in accordance with company and industry guidelines.
• Follow all safety protocols for the use of tools and equipment.
• Accurately complete work order documentation and prioritize service requests efficiently.
• Ensure all pricing is accurate, including promotional and advertised specials.
• Act as a knowledgeable resource, offering expert advice on ski gear and related products.
• Stay familiar with in-store merchandise, including brands, features, and benefits, to provide tailored recommendations.
• Remain current on ski industry trends and participate in product knowledge clinics or training camps.
• Report any suspicious activity or safety concerns to management.
• Maintain loss prevention standards, including accurate cash handling and minimizing inventory shrinkage.

REQUIREMENTS

• Experience with ski and/or snowboard tuning required.
• Minimum 1 year of service technician experience.
• Background in retail and customer service, preferred..
• Strong selling skills and a passion for delivering excellent customer service.
• Exceptional interpersonal and communication skills to build lasting customer relationships.
• Basic computer skills, with a willingness to learn the point-of-sale/register system.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

Pay: Hourly Rate + Commission