Ski & Ride School Support Staff *Returning Staff Only*

Alterra; Winter Park (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free season pass to Winter Park andAll

Discounted friends & family tickets

Medical, dental, vision, life, paidPar

401(k) plan with 100% company match -

Job summary

Winter Park Resort, operated by Alterra, seeks Seasonal Ski + Ride Support Staff to deliver safe, engaging care for children aged 3–14 within the Ski + Ride School. You will perform indoor and outdoor operational tasks, assist with gear and lift operations, and collaborate closely with instructors, patrol, and guest services.

Weekend and holiday work is required, with pay ranging $20–$22.75 per hour depending on experience.

Qualifications

• Great customer service or public relation skills.
• Enjoys working with guests of all ages from 3 years to adults. Willingness to work with children is required.
• Thrives in a team environment.
• Flexible and willing to help wherever needed.
• Able to work independently.
• Experience working on a computer is required. This position regularly uses Microsoft Excel for record keeping among other programs.
• Candidates should have experience operating a snowmobile, ATV or other motorized OHV
• Experience in service, outdoors and/or with children is preferred.

Responsibilities

• Provide safe, pleasant, and attentive care for the children of the Ski + Ride School. Directly oversee the emotional, physical, and social needs of children aged 3-14 for a maximum of 6 hours.
• Escort children and their gear around the Ski + Ride School facilities and facilitate groups through mealtime.
• Interact with guests and their families throughout check in/out. Facilitate a welcoming environment.
• Perform gear checks to ensure proper fit and condition.
• Monitor lessons using Flaik GPS tracking system and coordinate with instructors and operations.
• Maintain and transport Flaik equipment and guest supplies.
• Follow health and safety procedures including hand washing and sanitization of toys and areas.
• Maintain indoor/outdoor guest-facing and employee areas and restock supplies.
• Keep logs of incidents and report unsafe conditions.
• Operate snowmobiles and other equipment; assist with transport of gear and guests.
• Regularly and safely operate surface lifts.
• Use radios/phones to communicate with staff and guests.
• Cross-train to assist other departments as needed.
• Other duties as assigned.

Skills

Great customer service

Guest interaction

Team oriented

Flexible and adaptable

Independent worker

Computer proficiency

Snowmobile/ATV operation

Outdoor work experience

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Seasonal

Who We Are:

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Ski + Ride Support Staff will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes. Within the Ski + Ride School, this individual will create a safe, pleasant, and attentive environment at all times. When interacting with or supervising children, support staff emphasize children’s emotional, physical, and social needs. The Support Staff perform a wide variety of operational assistance both indoors and outdoors. Exact assignments vary daily and will depend on experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work weekends and holidays.

ESSENTIAL DUTIES:

• Provide safe, pleasant, and attentive care for the children of the Ski + Ride School. Directly oversee the emotional, physical, and social needs of children aged 3-14 for a maximum of 6 hours.
• Childcare responsibilities include but are not limited to escorting children and their gear responsibly around the Ski + Ride School facilities, tending to those having trouble adjusting to their new surroundings or the cold, providing activities and play opportunities, and facilitating groups through mealtime. Manage any behavioral issues or incidents in a professional manner.
• Interact with guests and their families throughout the check in/out process. Facilitate a welcoming environment.
• Perform gear checks to ensure proper fit and condition.
• Use Flaik, a student GPS tracking system, to monitor lessons and quickly resolve any incidents including missing students or incorrect assignments. Work closely and efficiently with instructors, supervisors, patrol, and lift operations.
• Maintain and transport Flaik equipment and other guest supplies throughout the day.
• Follow all procedures and policies for public health and the safety of children and employees including, but not limited to, proper hand washing techniques, dishwashing, sanitization of toys and equipment, sanitation of eating areas.
• Maintain indoor and outdoor guest-facing and employee areas including set up and take down of fencing, signage or animation; replenish water stations; shovel walkways and decks; inventory supplies and tools.
• Keep detailed logs and records of all incidents. Report any unsafe conditions and correct if possible.
• Operate snowmobiles and other over-snow equipment to transport gear and guests. Perform regular checks and minor repairs on all equipment. Work closely with Vehicle Maintenance to ensure all equipment is kept in best working order.
• Load, ride, unload, and download surface lifts, chair lifts, or gondolas while assisting small children or transporting equipment.
• Regularly and safely operate surface lifts.
• Use radios and phones constantly to communicate with staff and guests around the Resort.
• Set a positive example for other Resort employees and guests. Be knowledgeable about the Ski + Ride School and base area. Be aware of area cleanliness and pick up trash.
• Understand and adhere to all Resort policies and procedures including but not limited to: Personal Identifying Information policies, incident procedures, on-mountain operational procedures, and others.
• Cross train and be prepared to assist various departments within the Ski + Ride School and the Resort. This may include assisting lift operations, guest services, instructor staff, or others.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Great customer service or public relation skills are required.
• Enjoys working with guests of all ages from 3 years to adults. Willingness to work with children is required.
• Thrives in a team environment.
• Flexible and willing to help wherever needed.
• Able to work independently.
• Experience working on a computer is required. This position regularly uses Microsoft Excel for record keeping among other programs.
• Candidates should have experience operating a snowmobile, ATV or other motorized OHV
• Experience in service, outdoors and/or with children is preferred.

EDUCATION REQUIREMENTS:

• High School Diploma or GED (high school equivalency) is required. Applicants currently enrolled in High School may apply.
• Aged 18+ at start date

WAGE:

The base hourly pay range above represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Wage range: $20-22.75 per hour depending on previous years’ experience

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, stand, utilize a chairlift/surface lift, navigate uneven or challenging terrain, lift/pull/carry up to 50 pounds.

WORKING CONDITIONS:

Indoor/Outdoor: While performing the duties of this job, the employee will be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline

Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.