SIU Support Specialist

W. R. Berkley Corporation; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

W. R. Berkley Corporation seeks a SIU Support Specialist to aid the SIU and Claims teams by conducting research, analysis, and triage to identify potential fraud while ensuring accuracy and compliance.

Location options include Urbandale, IA and Irving, TX, with additional locations in Miami, FL. The role requires 1–3 years of insurance experience and knowledge of claims handling; investigative experience is a plus.

Qualifications

• Minimum of one to three years of insurance experience.
• Knowledge of insurance claims handling processes.
• Prior experience conducting investigative work is preferred but not required.

Responsibilities

• Conducts investigations and research to identify potential fraud.
• Validates data and gathers evidence from multiple sources.
• Prepares detailed reports documenting findings and actions.
• Logs all requests and triage actions in the SIU tracking system.
• Ensures privacy, confidentiality, and compliance requirements.
• Supports investigators by gathering claim, provider, and claimant information.
• Monitors data sources to identify fraud patterns and escalates when needed.
• Coordinates with SIU and Claims staff for case resolution.
• Maintains discretion with sensitive information.
• Balances independent analysis with teamwork in investigations.

Skills

Insurance experience

Claims handling

Investigative work

Education

Associate’s/Bachelor’s degree preferred

Job description

Company Details

"Our Company provides a state of predictability which allows brokers and agents to act with confidence." Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion. Today the Berkley brand comprises more than 60+ businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess.

Responsibilities

The SIU Support Specialist is responsible for supporting the SIU and Claims departments by conducting research, analysis, and triage activities to identify, document, and escalate potential fraud, while ensuring accuracy, compliance, and effective coordination with investigative staff.

• Conducts comprehensive background investigations using public‑record databases, online resources, and social media.
• Validates the accuracy and relevance of data gathered from multiple sources.
• Prepares detailed, timely, and accurate reports documenting investigative findings.
• Captures all investigative requests and triage actions within the SIU tracking system.
• Ensures adherence to all privacy, confidentiality, and compliance requirements.
• Supports investigators by gathering and analyzing claim, provider, and claimant information.
• Monitors internal and external data sources to proactively identify potential fraud and emerging patterns.
• Escalates suspicious activity to SIU leadership for review and follow‑up.
• Coordinates with SIU and Claims staff to support effective and efficient case resolution.
• Manages sensitive and confidential information with discretion and sound judgment.
• Balances independent analytical work with active participation in collaborative investigative efforts.

Qualifications

• Minimum of one to three years of insurance experience
• Knowledge of insurance claims handling processes
• Prior experience conducting investigative work is preferred but not required

Education Requirement

• Associate’s degree / Bachelor’s degree preferred

Additional Requirements

Location and Travel:

• Primary location Urbandale, IA.
• Additional locations: Miami, FL; Irving, TX.

Sponsorship Details

Sponsorship not Offered for this Role