SITKA® Retail Store Manager-Knoxville

W. L. Gore & Associates, Inc; Knoxville (TN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Retail Store Manager to lead its Knoxville location. This role involves providing leadership and direction to a dynamic team while executing company strategies to enhance customer experience and drive profitability. You will be responsible for maintaining optimal staffing levels, ensuring operational excellence, and fostering community engagement. If you thrive in fast-paced environments and have a passion for outdoor apparel, this is an exciting opportunity to make a significant impact in a supportive and innovative workplace.

Benefits

Associate Stock Ownership Plan

Comprehensive benefits program

Flexible work options

Profit-sharing opportunities

Qualifications

• 5+ years of leadership experience in retail.
• Exceptional interpersonal skills and customer service delivery.
• Ability to build and manage high-performing teams.

Responsibilities

• Lead and direct the store team to achieve performance goals.
• Ensure exceptional customer service and uphold brand standards.
• Analyze business results and collaborate on strategic plans.

Skills

Leadership

Customer Service

Team Development

Operational Excellence

Performance Measurement

Strategic Planning

Community Engagement

Problem Resolution

Communication Skills

Detail-oriented

Education

Bachelor’s degree in Business or related field

Job description

Gore Associates, please login to view internal opportunities and refer candidates.

About the Role: SITKA is actively seeking a Retail Store Manager to lead our retail store. You will provide leadership and direction to the store team and successfully execute company strategies. You will determine and maintain optimal staffing levels, recruit, hire, coach, and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience. You drive store profitability by controlling expenses, protecting company assets, upholding store operational and visual merchandising standards. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

This role will be located at our Knoxville facility in Knoxville, Tennessee.

Responsibilities:

• Ownership & Accountability: Uphold brand standards and take initiative in achieving performance goals
  
• Performance Measurement: Monitor and adjust store performance against retail KPIs and goals
  
• Customer Experience: Ensure exceptional service, visual merchandising, and product knowledge
  
• Marketing & Community Engagement: Support store events and build community relationships for brand awareness
  
• Problem Resolution: Identify and escalate issues, partnering with cross-functional teams for solutions
  
• Team Development: Lead hiring, onboarding, and integration of team members effectively
  
• Team Support: Provide daily support to achieve objectives and maintain standards
  
• Strategic Planning: Analyze business results and collaborate on strategic plans with Retail Channel Leader
  
• Operational Excellence: Ensure operational standards are met to set the team up for success

Required Qualifications:

• Minimum 5 years of leadership experience in a fast-paced, high volume retail environment
  
• Minimum 2 years of experience in a specialty retail environment, preferably in the outdoor apparel industry
  
• Experience planning and executing store community participation and events
• High level of ownership, accountability, initiative, and success achieving sales and profit results
  
• Exceptional interpersonal skills founded on authentic customer service delivery with the ability to positively and proactively handle customer concerns
  
• Detail-oriented and excellent organization and follow-through skills
  
• Excellent verbal and written communication skills
  
• Ability to build, lead, and manage high-performing teams
• Ability & availability to work a flexible schedule including weekends, evenings, and holidays
• Ability to travel up to 5%

Desired Qualifications:

• Bachelor’s degree in Business or related field

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

For 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.

Copyright 2024 W. L. Gore & Associates, Inc.