SITEC - Help Desk Specialist - Camp H.M. Smith, HI

Peraton; Smith (PA); On-site; USD 80,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

PTO & holidays

Job summary

Peraton is seeking Help Desk Technicians to support the SITEC-3 Enterprise Operations and Maintenance contract. The role is based in Camp HM Smith, HI, delivering end-user support for USSOCOM contexts 24x7x365.

You will handle incidents, service requests, and user assistance with a focus on reliability and security. Applicants should meet DoD requirements including a Secret clearance with ability to obtain TS/SCI, and DoD 8570.01-M IAT II certification.

Qualifications

• Must have strong communication and customer service abilities.
• Background in information systems, network operations, or related IT fields.
• Experience managing or supporting a help desk in a multi-user environment.

Responsibilities

• Create tickets in the ITSM system and track resolutions.
• Troubleshoot and repair end-user devices; install and troubleshoot software.
• Re-image hardware and maintain user accounts and file access.

Skills

Communication skills

Customer service

IT knowledge

Team coordination

Education

Bachelor's degree

High School Diploma

Associate degree

Tools

ITSM tools

Job description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires Help Desk Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. Position is located in Camp HM Smith, HI. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. The Help Desk provides support to users in resolving problems using help desk center tools. The responsibilities of the Help Desk may also include support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. The Help Desk technician will provide EOC Site/Local help desk services and act as the POC for creating, responding to, and resolving end user incidents. This Technician will coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.

Duties include but are not limited to:

• Creating tickets within the IT Service Management (ITSM) tool
• Troubleshooting and repairing end user devices
• Installing and troubleshooting software
• Re-imaging hardware
• Performing shared file access maintenance
• Maintaining accounts
• Creating tokens
• Resetting CAC/Token pins
• Maintaining local registration authority capabilities
• Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
• Escalating tickets to other IT support groups and/or vendor support

#SITEC2026

#Hawaii

Qualifications

Required qualifications:

• BS + 2 years of experience OR HS with 6 years of experience OR AA with 4 yrs of experience.
• DoD Secret clearance with ability to obtain TS/SCI
• DoD 8570.01-M IAT II certification required.
• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
• Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
• Help Desk must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude.

Highly Desired Qualification:

• Compliance with DoW 8140 under the Work Role Code 411 - Intermediate level or higher. Must be completed by 01Oct26.

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own.

EEO:

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.