Site Technical Support Specialist - Technology- Pos#2560 (INTERNAL ONLY)

ReNEW Schools; Vallejo (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Vallejo City Unified School District seeks an IT support specialist to deliver moderate-difficulty technical assistance to staff and students. Responsibilities include desk-side support, device management, and audio/visual setup in classrooms and offices.

The role requires troubleshooting, documentation, and professional communication skills. Candidates should have a high school diploma and prefer an associate degree in a related field. This is an on-site position within the district environment.

Qualifications

• High school diploma required; associate degree preferred in computer science or related field.
• Experience with hardware, software, and operating systems in microcomputers is desirable.
• Ability to troubleshoot and support users in an educational environment.

Responsibilities

• Provide help desk support for hardware and software issues.
• Troubleshoot LAN, VOIP, and network-related problems under supervision.
• Install and configure computers, peripherals, and AV equipment in classrooms and offices.
• Document problems and resolutions in the service request system.
• Coordinate service calls and communicate effectively with users and staff.

Skills

Technical support

Networking basics

Troubleshooting

Customer service

Documentation

Training users

Office software

Education

High School Diploma

Associate's degree in computer science or related field

Tools

VOIP systems

LAN hardware

Audio/visual equipment

Job description

VALLEJO CITY UNIFIED SCHOOL DISTRICT

Human Resources

665 Walnut Avenue, Vallejo, CA 94592

JOB DESCRIPTION

DESCRIPTION OF POSITION:

Under the direction of the Director of Educational Technology or designee the employee in this position performs technical support services of moderate difficulty for users and a wide variety of complex and responsible clerical/secretarial and operational support functions the school district. The employee in this classification receives general supervision within a general framework of standard policies and procedures. This job class requires the use of initiative, problem solving skills, public relations skills, and independent judgment. It also requires computer troubleshooting skills and a basic knowledge of networking, data communications and software systems and possesses intermediate knowledge of office methods, regulations, and procedures.

REPRESENTATIVE DUTIES:

• Technical administration of mobile devices such as but not limited to Tablets, Chromebooks, Laptops, etc., that entails updating operating systems, naming devices, and connection to wireless network. E
• Analysis and support in resolution of LAN issues under the guidance of Network Computer Technicians. E
• Participate in asset management protocols from date of deployment until end of life cycle of the equipment. E
• Under the guidance of the Network/TeleCommunications Technician, troubleshoot and address Voice Over Internet Provider (VOIP) phones, paging, and intercoms. E
• Perform set up, configuration, and installation of audio/visual equipment in offices, classrooms or other instructional spaces. E
• Provides help desk to users regarding hardware and software related problems. E
• Provides specialized user support services including the timely diagnosis and resolution of problems and malfunctions in computers and applications. E
• Identifies problem sources to resolve hardware and software failures and malfunctions. E
• Documents problems relating to hardware and software, resolving them independently or referring them to appropriate staff as needed. E
• Participates in training and retaining of users as required. E
• Performs setup, configuration, and installation of computers, peripherals, and applications software and hardware for users. E
• Works cooperatively with other department staff in assisting and resolving user technical problems. E
• Maintains current knowledge of technological advances in computers and peripheral equipment, and software. E
• Performs a wide variety of clerical/secretarial, and operational support activities. E
• Exercising independent judgment relieves the manager of routine actions not requiring their immediate attention. E
• Effectively uses word-processing, database, and spreadsheet software application programs in the course of assigned duties. E
• Documents and updates problem status using service request system. E
• Coordinate service calls and schedules appointments between service providers and users who are experiencing problems/malfunctions and ensures satisfactory resolution. E
• Acts as office receptionist; answering telephones, making reservations and appointments, receiving and responding to all levels of staff and the general public providing information and assistance whenever possible. E
• Maintains, compiles, prepares, and submits attendance records and reports for payroll processing purposes. E
• Arranges and schedules a variety of meetings; notifying participants, confirming dates and times, reserving meeting sites, and preparing materials needed at the meetings. E
• Orders materials, supplies and equipment upon approval; maintains records of purchase orders; invoices and expenses to date, and inventories and logs same as they arrive. E
• Coordinates assigned office functions and details with other departments/units as necessary. E
• Develops or assists in the development of forms, worksheet, and record-keeping systems for the collection, dissemination, and maintenance of needed information for specialized programs within assigned unit. E
• Effectively use word-processing, database, and spreadsheet software application programs in the course of assigned duties. E
• Receives, opens, and distributes incoming and outgoing mail; initiates and/or transmits inter- office memos, notices. E
• Establishes and maintains a variety of records, logs, and filing systems pertaining to area(s) of responsibility. E
• Create and maintain network user accounts for and voice/data systems. E
• Troubleshoot and resolve desktop issues. E
• Prepare and provide technology hardware purchase requests for all sites. E Performs other related essential job functions as assigned. E

EDUCATION AND EXPERIENCE:

Generally, any combination of education and experience that could provide the required knowledge and abilities would be qualifying. A typical method of demonstrating these requirements would be:

• A High School Diploma
• An associate's degree in computer science, information systems, business administration, public administration, or a related field from an accredited college or university preferred. Additional years of directly related work experience may be substituted for the educational requirement on a year for year basis. There will be no substitute for the supplemental training or experience.
• One year of directly related experience in the maintenance, installation, configuration, upgrades of hardware, software, and operating systems of microcomputers.

REQUIRED CERTIFICATION AND LICENSING:

• Valid California driver's license with a driving record which meets the insurance requirements of the Vallejo City Unified School District.

KNOWLEDGE, SKILLS AND ABILITIES:

KNOWLEDGE OF:

The principles, methods, and procedures applied in the operation of computers, peripheral equipment, application software, and networks.

Computer hardware, networking, operating system software and its applications. Computer practices, procedures, documentation and causes of user downtime.

Routine maintenance methods and procedures utilized to maintain the proper performance of computer and peripheral equipment.

Proper office methods, practices, and procedures.

Interpersonal skills using tact, patience, and courtesy.

Proper English, grammar, spelling and pronunciation.

Proper telephone techniques.

Proper business letter formats, report writing, record keeping, and filing systems.

Word processing, database, and spreadsheet software applications

ABILITY TO:

Ensure user needs are met in a timely and satisfactory manner. Communicate effectively in both oral and written form.

Effectively operate computer hardware, software, and peripheral equipment. Determine origin of computer malfunctions and to resolve them.

Train users in the operation of computer and associated peripheral equipment. Perform general repairs on computer and related hardware and software.

Install and configure computer equipment.

Lift computer equipment using safety procedures and equipment.

Establish and maintain effective work relationships with those contacted in the performance of required duties.

Learn the operations, procedures, policies, and requirements of the assigned work unit or program and effectively apply them with good judgment in a variety of procedural situations. Perform a variety of clerical/secretarial duties with speed and accuracy.

Understand and carry out a variety of oral and written instructions.

Perform mathematical calculations accurately.

Establish and maintain a variety of records and filing systems.

Prepares a variety of interoffice communications, correspondence, requisitions, forms, statistics, specifications, and reports of a routine or special nature.

Prioritize and appropriately schedule assignments or tasks to meet established deadlines.

Operate a variety of standard office equipment including, but not limited to, a computer,

typewriter, calculator, fax machine, copier, and printer.

Effectively use word-processing, database, and spreadsheet software application programs in the course of assigned duties.

WORKING CONDITIONS:

ENVIRONMENT: Office and school environments.

THE VALLEJO CITY UNIFIED SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER and in compliance with federal and state laws, prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived race, religion creed, color, national origin, ancestry, age, parental, family, or marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, gender identity, gender expression, sex (sexual harassment), or sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics.