Site Support Specialist - North Little Rock

Pediatrics Plus Website; North Little Rock (AR); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off 15 Days Annually

Medical, Dental, Vision Insurance

401K with Company Matching

Company Discounts & Incentives

Professional Development

Job summary

Pediatrics Plus is a specialized pediatric healthcare provider dedicated to helping children succeed. The Site Support Specialist will handle front desk coverage, greet clients, and support therapy and preschool operations, acting as a liaison between site and central administrative teams.

The role requires strong communication, organization, and computer skills, with a focus on accuracy, patient-centered service, and teamwork. Competitive benefits, PTO, and growth opportunities are offered.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to manage multiple tasks in a busy environment.
• Proficient with basic computer software and data entry.

Responsibilities

• Provide front desk coverage daily and greet clients and families.
• Direct clients to appropriate areas and assist with check-in procedures.
• Answer phone calls and direct inquiries to the appropriate department.
• Assist with onboarding materials, enrollment packets, and scheduling.
• Manage mail, paperwork, and documentation between site and central teams.
• Support in coordinating therapy and preschool operations and daily activities.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

Are you passionate about helping children succeed? Do you want to join a team of dedicated professionals committed to creating an environment where children thrive? At Pediatrics Plus, we work to empower children to conquer their world. Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state-of-the-art facilities, specialized equipment, family support, and community investment. Join us as a Site Support Specialist!

What we offer:

• Competitive Pay
• Paid Time Off – 15 Days Annually
• Medical, Dental, & Vision Insurance
• 401K with Company Matching
• Company Discounts & Incentives
• Professional Development and Leadership Growth Opportunities
• State of the Art Facilities & Technology
• Hours: 7:30-4:30

What you will do:

TheSite Support Specialistprovides customer service,clerical, and administrativesupport for therapy, ABA, and preschool operations. They serve as a liaison for communication between site and centraladministrativeteams.

• Providesfront desk coverageeach day.
• Greetsclientsand families as they arrive and directs them to appropriate areas as needed.
• Checks in clients, family, and visitors viasoftwareand communicates with appropriate leadership regarding parent/visitor.
• Receives phone calls for therapy and preschool operations. Answers questions/provides support as indicated or transfers call to appropriate department.
• Understands internal processes required for astudent andclientto receive services.
• Assists with tours for families.
• Forpreschool and therapy, provides Welcomeand EnrollmentPacket to family, assures payment is received per funding source, and processes all items appropriately.
• Processes paperwork between site and central administrative team as outlined in process manuals.
• Fulfills all requests for medical records.
• Manages outgoing and incoming mail, scanning and distributing appropriately.
• Updates scheduling software throughout the dayandcommunicates cancellations to appropriate personnel.
• Contactsparents/guardiansregardingpreschoolabsentees.
• Manages waiting list through communication with the family.
• Makes needed correctionsand updatesinsoftwaresystems.
• Prepares needed materials for onboarding of newly enrolled clients.
• Makes badges for newteam membersand students.
• Updates mailbox labels,postedclassroomrosters,andclassroomscheduleasneeded.
• Orders supplies for site and stocks supplies as they arrive: workrooms, offices,andjanitorial.
• Ensures reminders are communicated aboutthe monthly theme for team member of the monthrecognition andthat all corresponding tasks for Team Member of the Month and Quarter are completed.
• Provideslunch coverageas needed.
• Provides assistancein kitchen for plating and delivery of food daily.
• Ensures all special events are planned, communicated, and implemented in a timely manner asdirected by leadership.
• Transportationresponsibilities:
  • Medicaid transportation daily forms and the printing of new transportationlogsandvanreports
  • Vanreimbursementpaperworktoassistfamilies
  • Scanning and saving all transportation documentation
• Collects,scans,andsavesallclassroomrosters,diapercharts,andattendancesheets. Updates these items as needed.
• Assistswithdrop-offandpick-upofclientsdaily as needed.
• Completes buildingsetupanddailygroundsinspection,includingplaygroundenvironment,toensure safety and welfare of all clientsis maintained.
• Displaysandexhibitsabilitytoworkonateamandcommunicateeffectively.
• Ensures all closing duties are complete at the end of each day.
• Communicateswithteammembersandoutsideproviderswithclarityandinaprofessionaland timely manner.
• Promotes a friendly atmosphere for families,team members, and visitors.
• Responds positively to feedback concerning job performance.
• Responsible forAfter Care Dutiesto include:
  • Theafter-careleadershipdutiesandtasksbegindailyattheconclusionofEIDTservices approximately from 4:00 – 5:00 pm.
  • Ensuresallafter-carecomputersareloggedinandactivepriortoafter-care.
  • Ensurescompletionofthebeginningandendingheadcountinallafter-carerooms.
  • Overseesafter-careteam memberstaffingto ensure itisadequateandmeets required ratios.
  • Ensuresallafter-carestafffollowallapplicablepoliciesandprocedures.
• Communicates any needs or concerns with leader.
• Upholdsandincorporatesthecorevalues,mission,andphilosophyofPediatrics Plusintoalljobresponsibilities.
• Participates in one-on-one meetings with leader.
• Mayperformotherrelatedandnon-relatedduties,asassigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

• High School Diploma or equivalent.

What you have:

• Ability to communicate effectively and professionally with a wide variety of people.
• Must be able to work withclientsbirth to age 21 and families who are at risk.
• Strong organizational skills with attention to detail and accuracy.
• Computer skills which includea workingknowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
• Ability to handle multiple tasks in a very busy environment.
• Ability to read and interpret documents such as safety rules, policies, and other company documents.
• Ability to author routine reports and correspondence.
• Ability to speak effectively before groups of families orteam members of the company.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Reports for work dressed appropriately and complies with company policies regarding the dress code.
• Ability to maintain regular and punctual attendance.
• Ability to complete tasks in a timely manner.

Physical Demands:

While performing the duties of this job, theteam memberis frequently required toaccurately communicate information and ideas so others will understand through sight and hearing.Theteam memberis regularly required tomoveincluding walking, running, jumping, and sitting. The team member is regularly required touse hands and fingers to handle, lift, reach, and feel.Theteam memberis frequently required to stand and stoop, twist, bend, kneel, crouch,or crawl. Theteam membermust frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job includenear and distancevision, color vision, peripheral vision, depth perception,and ability to adjustfocus.If the team member is working at a Farm location, theymust be comfortable around standard farm animals, including minimal allergies to touching, smelling, feeding, and engaging with animals.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: Starts at $14.42 per hour

Full Time