Site Support Specialist - North Little Rock

pediatricsplus; North Little Rock (AR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off - 15 Days Annually

Medical, Dental, & Vision Insurance

401K with Company Matching

Company Discounts & Incentives

Professional Development andLeadership

State of the Art Facilities & Tech

Hours: 7:30-4:30

Job summary

Pediatrics Plus is a specialized pediatric healthcare provider focused on empowering children to succeed through evidence-based therapy and education. We are seeking a Site Support Specialist to provide customer service, clerical, and administrative support for therapy, ABA, and preschool operations, acting as a liaison between site and central teams.

The role involves front desk duties, patient check-ins, scheduling updates, and processing paperwork between site and central administration.

Qualifications

• High School Diploma or equivalent.
• Ability to communicate effectively and professionally with clients and families.

Responsibilities

• Provide front desk coverage and greet clients and families.
• Check in clients and visitors and route to appropriate areas.
• Answer phone calls and direct to appropriate departments.
• Assist with transportation forms, logs, and related paperwork.
• Support after-care operations and staffing under leadership.

Skills

Customer service

Clerical work

Front desk

Communication

Education

High School Diploma

Tools

Scheduling software

Job description

Are you passionate about helping children succeed? Do you want to join a team of dedicated professionals committed to creating an environment where children thrive? At Pediatrics Plus, we work to empower children to conquer their world. Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state-of-the-art facilities, specialized equipment, family support, and community investment. Join us as a Site Support Specialist !

What we offer:

• Competitive Pay
• Paid Time Off - 15 Days Annually
• Medical, Dental, & Vision Insurance
• 401K with Company Matching
• Company Discounts & Incentives
• Professional Development and Leadership Growth Opportunities
• State of the Art Facilities & Technology
• Hours: 7:30-4:30

What you will do:

The Site Support Specialist provides customer service, clerical, and administrative support for therapy, ABA, and preschool operations. They serve as a liaison for communication between site and central administrative teams.

• Provides front desk coverage each day.
• Greets clients and families as they arrive and directs them to appropriate areas as needed.
• Checks in clients, family, and visitors via software and communicates with appropriate leadership regarding parent/visitor.
• Receives phone calls for therapy and preschool operations. Answers questions/provides support as indicated or transfers call to appropriate department.
• Understands internal processes required for a student and client to receive services.
• Assists with tours for families.
• For preschool and therapy, provides Welcome and Enrollment Packet to family, assures payment is received per funding source, and processes all items appropriately.
• Processes paperwork between site and central administrative team as outlined in process manuals.
• Fulfills all requests for medical records.
• Manages outgoing and incoming mail, scanning and distributing appropriately.
• Updates scheduling software throughout the day and communicates cancellations to appropriate personnel.
• Contacts parents/guardians regarding preschool absentees.
• Manages waiting list through communication with the family.
• Makes needed corrections and updates in software systems.
• Prepares needed materials for onboarding of newly enrolled clients.
• Makes badges for new team members and students.
• Updates mailbox labels, posted classroom rosters, and classroom schedule as needed.
• Orders supplies for site and stocks supplies as they arrive: workrooms, offices, and janitorial.
• Ensures reminders are communicated about the monthly theme for team member of the month recognition and that all corresponding tasks for Team Member of the Month and Quarter are completed.
• Provides lunch coverage as needed.
• Provides assistance in kitchen for plating and delivery of food daily.
• Ensures all special events are planned, communicated, and implemented in a timely manner as directed by leadership.

Transportation responsibilities:

• Medicaid transportation daily forms and the printing of new transportation logs and van reports
• Van reimbursement paperwork to assist families
• Scanning and saving all transportation documentation
• Collects, scans, and saves all classroom rosters, diaper charts, and attendance sheets. Updates these items as needed.
• Assists with drop-off and pick-up of clients daily as needed.
• Completes building set up and daily grounds inspection, including playground environment, to ensure safety and welfare of all clients is maintained.
• Displays and exhibits ability to work on a team and communicate effectively.
• Ensures all closing duties are complete at the end of each day.
• Communicates with team members and outside providers with clarity and in a professional and timely manner.
• Promotes a friendly atmosphere for families, team members, and visitors.
• Responds positively to feedback concerning job performance.

Responsible for After Care Duties to include:

• The after-care leadership duties and tasks begin daily at the conclusion of EIDT services approximately from 4:00 - 5:00 pm.
• Ensures all after-care computers are logged in and active prior to after-care.
• Ensures completion of the beginning and ending headcount in all after-care rooms.
• Oversees after-care team member staffing to ensure it is adequate and meets required ratios.
• Ensures all after-care staff follow all applicable policies and procedures.
• Communicates any needs or concerns with leader.
• Upholds and incorporates the core values, mission, and philosophy of Pediatrics Plus into all job responsibilities.
• Participates in one-on-one meetings with leader.
• May perform other related and non-related duties, as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

High School Diploma or equivalent.

What you have:

Ability to communicate effectively and professionally with a w