Site Support

Varex Imaging Corporation; Salt Lake City (UT); Sur place; USD 30 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental/Vision

10 Paid Holidays

PTO

Employee Stock Purchase Plan

401K match

Paid Parental Leave

Disability & Life Insurance

Competitive Pay

Flexible Schedules

Shift Options

Free Safety Shoes

Friendly Work Environment

On-site Cafeteria, Nurse, Credit Union

Résumé du poste

Varex Imaging Corporation is seeking a skilled desktop support professional in Salt Lake City to handle day-to-day hardware, software, and printer support, plus remote access and enterprise applications. You will troubleshoot Windows 10/11, M365, authentication, network issues, and endpoint performance while assisting with user accounts and access control.

The role covers imaging, provisioning, patching, backup enrollment, VDI support, software deployment, and knowledge-base updates.

Qualifications

• 3+ years of experience in desktop support or a related IT role.

Responsabilités

• Provide day-to-day desktop support for hardware, software, peripherals, printers, remote access, and enterprise applications.
• Troubleshoot Windows 10/11, Microsoft 365, authentication, network connectivity, endpoint performance, and business applications.
• Assist with user accounts, device, and access-related support using approved tools and procedures.
• Support walk-up, remote, and general desktop support activities.
• Perform endpoint imaging, provisioning, deployment, repair coordination, and device recovery tasks.
• Support endpoint backup solutions through enrollment, setup, and validation.
• Support VDI environments including provisioning and basic troubleshooting.
• Assist software installations and updates via desk-side support or tools.
• Participate in monthly OS and app patching and remediation tracking.
• Identify recurring endpoint issues and improve system reliability.
• Act as Tier 2 escalation for endpoint issues.
• Escalate complex issues to senior technicians.
• Create and update knowledge base articles and documentation.
• Maintain accurate ticket documentation and communicate with end users.
• Assist with device refreshes, software rollouts, and site support.

Connaissances

Three plus years experience

Windows 10/11 troubleshooting

Microsoft 365 troubleshooting

Endpoint performance

Customer service

Documentation and SLA adherence

Independent work on tickets

Formation

High School Degree or equivalent

2-3 years related experience

Certifications (CompTIA A+/Network+/Microsoft/ITIL)

Outils

Intune

SCCM

ManageEngine Endpoint Central

Tanium

Description du poste

Key Responsibilities

• Provide day-to-day desktop support for hardware, software, peripherals, printers, remote access, and enterprise applications.
• Troubleshoot common and moderately complex issues related to Windows 10/11, Microsoft 365, authentication, network connectivity, endpoint performance, and business applications.
• Assist with user account, device, and access-related support using approved tools and procedures.
• Support walk-up, remote, and general desktop support activities.
• Perform endpoint imaging, provisioning, deployment, repair coordination, and device recovery tasks.
• Support endpoint backup solutions through participation in backup enrollment, setup, and validation using approved tools.
• Support virtual desktop (VDI) environments including VDI provisioning and basic troubleshooting.
• Support software installations and updates, through desk-side support or using supported tools, including RMM pushes and software portals.
• Participate in regular patching activities, including monthly OS and application patching, remediation, compliance tracking, and patching success.
• Proactively identify recurring endpoint issues and contribute to improving system reliability and performance
• Act as Tier 2 escalation support for endpoint-related issues and resolve moderately complex problems independently
• Escalate complex, recurring, or high-impact issues to senior technicians or other IT groups when needed.
• Create and update knowledge base articles, troubleshooting notes, and support documentation.
• Maintain accurate ticket documentation, communicate clearly with end users, and follow established SLA and escalation processes.
• Assist with project work such as device refreshes, software rollouts, hardware deployments, and site support activities.

Qualifcations

• 3+ years of experience in desktop support, service desk support, EUC support, IT operations, or a related technical support role.
• Experience troubleshooting Windows 10/11, Microsoft 365, endpoint hardware, printers, peripherals, remote support tools, and common enterprise applications.
• Experience with endpoint management platforms such as Intune, SCCM, ManageEngine Endpoint Central, Tanium, or similar.
• Working knowledge of Active Directory, Entra ID/Azure AD, user and device administration, authentication, VPN, and basic network troubleshooting.
• Experience with endpoint lifecycle activities such as imaging, provisioning, deployment, refresh, repair, and recovery.
• Experience using ticketing platforms such as ServiceNow, Jira Service Management, or similar.
• Understanding of IT support practices including incident management, request fulfillment, escalation, SLA adherence, and knowledge management.
• Strong customer service, communication, documentation, organization, and troubleshooting skills.
• Ability to work independently on assigned tickets and elevate appropriately when additional support is needed.

Preferred Qualifications

• Experience with software deployment, patching, device compliance, or endpoint inventory reporting.
• Basic PowerShell or scripting experience.
• Experience supporting Microsoft Teams Rooms, conference rooms, or AV systems.
• Experience supporting multi-site, enterprise, manufacturing, healthcare, finance, or other operationally complex environments.
• Experience with IT asset management or hardware lifecycle support.
• CompTIA A+, Network+, Microsoft, ITIL Foundation, or similar certifications.

Typical Education and Experience

• High School Degree or equivalent
• 2 - 3 years of related experience

Time Type: Full time

Job Type: Regular

Work Shift: First Shift

Pay Rate Type: Hourly

Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

• Medical Insurance

• Dental/Vision

• 10 Paid Holidays

• PTO

• Employee Stock Purchase Plan

• 401K match

• Paid Parental Leave

• Short & Long-Term Disability and Life Insurance

• Competitive Pay

• Flexible Schedules

• Variety of Shift Options

• Free Safety Shoes

• Friendly Work Environment

• On-site Cafeteria, Company Nurse, Credit Union, and Gym

• Free Coffee and Soda

• Tuition Reimbursement

• Employee Referral Program

• Career Advancement Opportunities

• Employee Discounts

• EV Charging Stations

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.