Site Supervisor- Violence Reduction Program (VRP)

Wisconsin Community Services; Milwaukee (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Site Supervisor for its Violence Reduction Program in Milwaukee. This role involves leading daily operations, supervising staff, and ensuring effective service delivery to youth and families. The ideal candidate will possess exceptional customer service skills, strong organizational abilities, and a commitment to cultural sensitivity. Join a dedicated team that values collaboration and ethical practices, and make a meaningful impact in the lives of youth in the community. If you are driven by a mission to support and uplift, this opportunity is perfect for you.

Qualifications

• Minimum two years experience with justice-involved youth, reporting, and quality assurance.
• Proficient in Microsoft Office and databases.

Responsibilities

• Support the Co-Program Director with staff performance reviews.
• Supervise staff daily and ensure check-ins and documentation.
• Engage with parents and build relationships with school personnel.

Skills

Exceptional customer service

Excellent communication

Strong computer skills (Word, Excel, databases)

Detail-oriented

Analytical skills

Cultural sensitivity

Education

High School Diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Databases

Job description

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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Site Supervisor - Violence Reduction Program (VRP)

Job Code: 2024-MPS-004

Location: Milwaukee

Department: MPS

FT/PT Status: Full Time

Job Responsibilities:

Position Summary: This position helps lead the daily operations and staff of the MPS VRP in Milwaukee. The Site Supervisor works with the Co-Program Director on requirements related to the VRP, including data management, reporting, personnel, relationships with MPS leadership and the Safety Director, and performance metrics. Ensures coverage at assigned MPS School and availability for youth 7 days a week.

Essential Functions:

1. Support the Co-Program Director with staff performance reviews.
2. Supervise staff daily, ensure check-ins, onsite supervision, and documentation.
3. Communicate with school staff for referrals, feedback, and issue reporting.
4. Provide weekly updates to program leadership.
5. Approve staff timesheets and coordinate time off requests.
6. Ensure delivery of services like training, tutoring, parent programs, and community outreach.
7. Engage with parents and build relationships with school personnel and community partners.
8. Coordinate summer activities and provide recreation support.
9. Participate in agency, school, and community meetings.
10. Support compliance with HUB requirements, youth employment, and career awareness.
11. Obtain parental authorization for youth mentoring.
12. Address personnel issues promptly and involve HR as needed.
13. Facilitate youth and family surveys and report results.
14. Ensure trauma-informed and person-centered approaches in service delivery.
15. Participate in program audits and ensure data accuracy for reporting.
16. Support staff in database management and monitor compliance.
17. Uphold agency policies and foster a positive culture.
18. Maintain confidentiality and adhere to policies.
19. Perform other duties as assigned.

Job Qualifications:

Knowledge, Skills, and Abilities: Exceptional customer service, person-centered skills, excellent communication, strong computer skills (Word, Excel, databases), detail-oriented, analytical, culturally sensitive.

Minimal Qualifications:

• HS Diploma or equivalent; Bachelor's preferred.
• Minimum two years experience with justice-involved youth, reporting, and quality assurance.
• Proficient in Microsoft Office and databases.
• Strong organizational skills.
• Cultural competence and respectful responsiveness.
• Valid driver's license, vehicle, and insurance.
• Background checks and drug testing as required.

Other Job Information:

Work Relationship and Scope: Reports to Co-Directors of MPS VRP, works with Director of Milwaukee Youth Services and VP of Court & Community Reintegration Services. Oversees 3-5 staff, interacts with youth, families, MPS staff, and community partners.

Personal Attributes: Passionate about mission, accountable, collaborative, ethical, culturally sensitive, and respectful.

Working Conditions: Fast-paced office, interactions with youth and families, MPS and WCS staff, flexible hours supporting 7 schools, some travel required.

Physical Demands: Desk work, computer use, driving between locations.

Equal Opportunity Statement: Wisconsin Community Services provides equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability, or other protected characteristics.