Site Supervisor - Spokane

PC Behavioral Health; Spokane (WA); On-site; USD 45,000 - 68,000; Full time

Job summary

PC Behavioral Health in Spokane, WA seeks a Site Supervisor to oversee daily operations of residential programs and supervise Direct Support Professionals, ensuring safe, person-centered care aligned with plans. The role emphasizes staff training, scheduling, and regulatory compliance across assigned sites.

Responsibilities include coaching staff, monitoring client well-being, and maintaining staffing within budgeted labor hours, while ensuring program quality and adherence to policies.

Qualifications

• Oversee day-to-day operations of assigned residential programs, supervising staff.
• Supervise, train, coach, and mentor Direct Support Professionals to ensure high performance.
• Monitor health, safety, and well-being of all clients by actively monitoring services and environments.
• Develop and maintain staffing schedules to ensure adequate coverage within labor hours.

Responsibilities

• Oversee day-to-day operations of assigned residential programs, supervising staff.
• Supervise, train, coach, and mentor Direct Support Professionals to ensure high performance.
• Monitor health, safety, and well-being of all clients.
• Develop and maintain staffing schedules to ensure adequate coverage.
• Follow scheduling blocks according to assigned schedules.

Job description

JOB TITLE: Site Supervisor

REPORTS TO: Assistant Area Director

DEPARTMENT: Residential

CLASSIFICATION: Non - Exempt

DAYS/HOURS: Schedule as assigned

BBP EXPOSURE: III

TRAVEL REQUIRED: Yes

LOCATION: As Assigned

POSITION SUMMARY:

The Site Supervisor is responsible for the daily oversight and support of Supported Living Services within designated programs assigned to them. This role ensures that the individuals supported are provided with safe, high-quality, and person-centered care in their residential settings. The Site Supervisor’s primary duty is supervising Direct Support Professionals (DSPs), maintaining regulatory compliance, training staff, managing labor hours, and ensuring that client needs and preferences are continuously met. The Site Supervisor is also responsible for managing and the oversight of the programs they are assigned to and services that are provided within the programs in accordance with state, federal, local regulations, standards of service and general quality of service to persons served in these programs

DUTIES AND RESPONSIBILITIES: include the following and other duties may be assigned.

• Oversee the day-to-day operations of assigned residential programs, supervising assigned employees ensuring smooth and consistent support for clients in accordance with their plan (PCSP, IISP, FA/PBSP, HSP, etc)
• Supervise, train, coach, and mentor Direct Support Professionals to ensure high performance and adherence to best practices.
• Conduct staff Counseling and Corrective action including performance improvement plans and follow up
• Serves as Positive role model and supports development of staff
• Ensure the health, safety, and well-being of all clients by actively monitoring services, supports, and home environments, ensuring staff follow agency procedures to promote optimum safety practices and promote a safe environment, promote optimum health care and behavior supports
• Develop and maintain staffing schedules to ensure adequate coverage while staying within budgeted labor hours ensuring the support needs of the clients are achieved
• Prepare and post schedules in a timely manner, that the schedules are posted for the following month by the 15th, and effectively utilizes staff within their assigned hours.
• Follow scheduling blocks according to assigned schedules.
• Monitors labor hours and ensures assigned service sites are operating within budgetary guidelines.
• Ensures a safe work environment to minimize workers compensation injuries and financial expenditures. Responsible for timely reporting of all service site injuries and assists with the management of claims.
• Participate in the development and implementation of client Individual Instruction and Support Plans (IISPs); support with writing and updating plans as needed.
• Supervise staff interactions with persons served and support staff to promote the rights of the persons served to achieve enhanced quality of life, promote their physical, social, and psychological wellbeing
• Promotes the individuality of persons served by ensuring the common living areas and bedrooms are individualized to reflect the personality of the person(s) who lives there.
• Follows policies and protocols for for disposal, collection and storage of medical waste
• Monitor and maintain compliance with all